Job Description
Role Summary
The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.
Internal Departments They Will Interact With
Please name the other teams that they will interact with the most in their positions.
Main Responsibilities
24x7 shift rota (2 Days / 2 Nights / 4 Days Off
The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organisation, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience.
Internal Departments They Will Interact With
Please name the other teams that they will interact with the most in their positions.
Main Responsibilities
- Use network tools to monitor core network and customer services
- Proactively initiate incident management process
- Perform diagnostics on all network and customer faults
- Generate action plans to troubleshoot all Hosting network and customer faults
- Track the incident management of proactive and reactive issues through the Trouble Ticket system
- Management and Technical escalation of Trouble Tickets in line with process
- Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network
- Liaise with customer representatives to progress fault resolution
- Support local Field operations with maintenance activities
- Work according to schedule on a
- Report security incidents to the appropriate operations functions on detection
- Comply to GTT Security Management controls, security policies and report security incidents to line manager
- Professional, structured and proactive approach
- Self-motivated with excellent interpersonal and communication skills
- Positive and approachable team player
- Calm and productive under pressure
- Detail-oriented and organised approach to work
- Efficient and productive with good time management skills
- Able to resolve problems quickly and effectively
- Experience with network monitoring tools (SMARTS, InfoVista, HP Open View, Cacti, Nagios)
- Good IP, MPLS and routing knowledge (ISIS, BGP) in an ISP environment
- Good Cisco hardware and IOS knowledge
- Good Juniper hardware and JUNOS knowledge
- Good technical knowledge of CE/CPE configurations and troubleshooting
- Basic Linux/Unix skills (at least user level)
- General knowledge of telecom industry and standards
- Strong background of working within IP Operations environment of a Telco or large ISP
- Ideally two years of work in a technical IP support position
- Good understanding of IP principles and of the components of a IP network must
- Good English language skills (written and spoken) are essential
- Fluency in other languages, especially French, Italian, German, Swedish or Spanish, is an advantage.
- Industry certifications (CCNA-RS, CCNA-SP, JNCIS-ENT, JNCIS-SP) are an advantage
24x7 shift rota (2 Days / 2 Nights / 4 Days Off