AI Summary
Provide technical support for desktop issues, troubleshoot complex problems, and ensure high customer satisfaction.
Key Highlights
Troubleshoot desktop issues
Provide high-level customer service
Support mission activities through IT
Technical Skills Required
Benefits & Perks
100000
100% on-site in Madison, WI
Job Description
Our client is looking for a Desktop Support to report directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.
Tasks
- Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
- Reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.
- Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
- Able to work in a team as well as independently
- Excellent verbal and written communication skills
Location: Madison, WI
Contract: 1 year
Skills Required:
10 years of experience in the following:
- Knowledge of computer software, operating systems, hardware and networking is required
- Experience with Microsoft Active Directory
- Hardware and software troubleshooting skills
- Experienced in providing professional and courteous customer service
- Experience with a ticketing system such as JIRA
- 3+ years - Relevant work experience with Windows 10/11
- 2+ years - Work experience with OSX
- Experience and knowledge of computer security
- Rate depends on experience
- Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
- Companies submitting candidates should only submit direct W2 employees for this position.