AI Summary
Grit is seeking a Support Engineer to help power its developer ecosystem worldwide. The ideal candidate will have hands-on experience in blockchain client/L1/L2/Web3 development and strong analytical and troubleshooting skills.
Key Highlights
Serve as the primary technical interface for developers, partners, and integrators
Diagnose and debug complex, cross-layer technical issues
Produce and promote best practices for development on the chain
Technical Skills Required
Benefits & Perks
Competitive pay
Fully remote work
Top-tier global engineering team
Job Description
A fast-growing global Web3 company is expanding its remote team and is looking for a Support Engineer to help power its developer ecosystem worldwide.
Highlights
- APAC-based, fully remote;
- Competitive pay;
- Top-tier global engineering team;
Responsibilities
- Serve as the primary technical interface for developers, partners, and integrators, providing technical onboarding and ongoing support.
- Diagnose and debug complex, cross-layer technical issues; identify root causes and coordinate resolution across teams.
- Produce and promote best practices for development on the chain; contribute to improving technical documentation and tutorials.
- Build internal tools and scripts to streamline debugging workflows and improve ecosystem collaboration efficiency.
- Track recurring technical issues and proactively drive improvements to protocols or the tooling stack.
Requirements
- Must to have: Hands-on experience in blockchain client / L1 / L2 / Web3 development; strong familiarity with EVM, RPC, node architecture, etc.
- Strong analytical and troubleshooting skills for complex systems.
- Bilingual proficiency in English and Chinese is a plus to support global ecosystem partners(Bilingual).
- Knowledge of distributed systems and cloud infrastructure; experience building tools in Python, Go, Rust, or similar languages is a plus.
- Prior experience in developer support, solutions engineering, or technical customer-facing roles is a plus.