System Administrator - Revenue Cycle

Position Summary

The System Administrator – Revenue Cycle position will manage and support revenue cycle system of record while confirming accuracy of billing records regularly. This role will be a subject matter expert of the revenue cycle system and provide/assist with training new team members on requirements while still working cross functionally with a variety of internal/external partners or agencies.

Following onsite training at our Ankeny, Iowa office, this is a fully remote position. Employees must be located within 50 miles of the Des Moines, Iowa metro area (applicants outside of this area will not be considered).

Position Requirements may include, but not limited to

• Ensure deliveries that required signatures are documented
• Team super-user/trouble-shoot claims pass rate; CRM views and maintenance of CRM for team members; electronic claims/remits/eligibility set-up in partnership with IT team
• Responsible for confirming accurate system generation of weekly/monthly billing records;
• responsible for ensuring billing records are generated timely
• Responsible for onboard/set-up new payment agencies in system timely; assist on-boarding team to new requirements that agency would have regarding billing
• Set-up and maintenance of administration of users in secure provider web-portals
• Assist with onboarding/training of new team members
• Work cross-functionally to support client services, customer care, sales, and revenue cycle initiatives
• Responsible for pulling client and claim information for research projects that drive key company initiatives
• Act as back-up, and sometimes lead, to generate weekly and monthly utilization reports for specific agencies
• Dedicated to support the team in line with the company values and mission
• Audit various reports regarding signatures and delivery exceptions to ensure accurate billing records

Required Skills and Experience

• Associate Degree in healthcare, medical billing or related field
• At least 3 years of work-related experience in a healthcare-related field, such as accounts receivable, patient financial services, and/or revenue cycle in facility or physician practices
• Previous experience with prior authorization process working with both payers and providers
• Strong critical thinking, problem solving, and analytical skills
• Excellent verbal and written communication skills; ability to manage multiple priorities, demonstrated flexibility and ability to adapt and implement change in a timely and effective manner
• Proficient in Microsoft Office, especially Outlook, Word, and Excel
• Strong relationship building skills with payers and external/internal customers
• Excellent attention to detail to avoid administrative errors

Preferred Skills and Experience

• Bachelor’s Degree healthcare, medical billing or related field
• Experience with eligibility inquiry software, such as electronic 270 files and/or secure payer web portals
• Experience with electronic and paper claim set-up and submissions (837/5010; paper CMS-1500 and paper UB); set-up of electronic remittances (837), clearinghouse, and other accounts receivable software
• AAHAM or HFMA certification

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus