Technical Support Specialist - Smart Home Devices
Relocation
Remote
AI Summary
Provide advanced technical support for smart home devices, resolve technical issues, and guide customers through diagnostics and resolution steps.
Key Highlights
Advanced Troubleshooting
Customer Guidance
Flexibility
Technical Skills Required
Benefits & Perks
Work-At-Home option
Relocation package for EU applicants
Job Description
The Opportunity: Advanced Hardware Support
We are seeking a proactive Technical Support Specialist to assist customers with a leading brand of smart, AI/Machine Learning-driven hardware and domestic technology. This role is flexible, offering Work-At-Home options and is based in Greece. You will provide specialized support for connectivity, app integration, and advanced operational features of the smart devices. This position requires strong problem-solving skills and a deep understanding of modern consumer electronics.
Your Impact: Seamless Smart Home Experience
- Advanced Troubleshooting: Resolve technical issues related to device setup, Wi-Fi/app integration, and the proprietary software that powers the devices.
- Customer Guidance: Clearly guide users through diagnostics and resolution steps for mechanical and digital faults.
- Flexibility: Utilize the Work-At-Home option available for this project.
- Language Mastery: Native-level fluency in Italian.
- Technical Aptitude: Proven experience in IT support or customer service with expertise in smart home technology, hardware, or AI-driven systems.
- Work Arrangement: Willingness to work from the Greece office initially, with potential for long-term Work-At-Home.
The company offers a comprehensive relocation package for candidates moving to Greece, including:
- 2 Weeks hotel accommodation.
- Flight ticket (if relocating from inside the EU).
- Airport Pickup.
- Real Estate Agency fee coverage.