Protect, optimize, and support clients' IT ecosystems. Lead high-value client accounts, manage complex systems, and step into a future leadership role.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Be the Expert Who Keeps Businesses Running from Anywhere
Our fast-growing Managed Service Provider (MSP), headquartered in New York, specializes in IT support and cybersecurity. We’re looking for a Senior IT Engineer who doesn’t just solve technical problems but prevents them. This is a fully remote role designed for a seasoned professional ready to take the lead on high-value client accounts, manage complex systems, and step into a future leadership role.
If you’re looking to apply your expertise in Office 365, Azure, and cybersecurity—and want the freedom to do it from home, we want to hear from you.
What This Role Looks Like
Your mission is clear: protect, optimize, and support our clients’ IT ecosystems so they can focus on what they do best. You’ll take full ownership of critical support tickets, fine-tune cloud environments, and bring leadership to both the systems and the people behind them.
Here’s What You’ll Do
- Oversee and optimize Office 365 configurations, from SharePoint to Exchange to device management.
- Quickly resolve high-level network, email, and software issues, without hand-holding.
- Own your ticket queue, responding quickly, closing at least 10 tickets daily, and never leaving clients in the dark.
- Create and uphold IT policies that keep systems secure and teams productive.
- Mentor and guide junior engineers, fostering a culture of proactive support and accountability.
- Identify and implement system improvements, without waiting to be asked.
What You Bring to the Table
- A deep bench of 8+ years of experience as a Level 3 IT, with the mindset and skills to become a team lead.
- Expert-level knowledge of Office 365, Azure, and cybersecurity frameworks.
- Strong grasp of network architecture and advanced troubleshooting.
- Clear, confident English communication and a service-first attitude.
- A proven track record of taking initiative, you see what’s broken before anyone else does.
- Experience in healthcare IT support is highly valued; cybersecurity skills are a major plus.
This Role Is For You If...
- You take ownership, closing tickets, leading client conversations, and solving problems proactively.
- You thrive in a remote environment where independence is key, but collaboration is constant.
- You’re serious about cybersecurity and love working with diverse systems and clients.
- You’re ready for more than just a job; you’re preparing for leadership.
If you're a technically sharp, forward-thinking IT professional with a desire to grow into a leadership role and want to do it all from home, we’d love to meet you.
Apply today and join a team where your expertise powers progress.