Tana is hiring a Technical Account Manager to support customers across the Americas region, ensuring successful deployment and adoption of network security solutions. The ideal candidate will have deep technical expertise and strong communication skills.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
About us
At Tana, we believe that your skills and your character define you, not where in the world you were born. We empower brilliant young people to start meaningful global careers by training them for tech and data roles, and embedding them into full-time, remote positions with companies across North America and Europe. We're a rapidly growing start-up headquartered in Nairobi, Kenya, with a vision to change the world of work.
Position overview
We are hiring for a global enterprise software company that develops solutions for managing and automating complex network security environments. Their platform is used by large, distributed organizations to secure hybrid infrastructure, automate policy changes, and maintain compliance across cloud and on-premise networks.
Our client is seeking an experienced Technical Account Manager (TAM) to support customers across the Americas region, with a strong focus on post-sales success, technical adoption, and ongoing client engagement. In this role, you will serve as the primary technical advisor for 20+ enterprise accounts, ensuring customers successfully deploy, use, and derive meaningful value from the company's network security solutions.
This position requires a combination of deep technical expertise, strong communication skills, and the ability to proactively guide customers through complex technical environments.
Responsibilities
- Client Engagement & Adoption: Drive product adoption across accounts by guiding best-practice usage, partnering with Sales on retention/upsell opportunities, and reporting value through engagement metrics.
- Technical Expertise & Deployment Support: Lead customers through onboarding and technical deployment, ensuring optimal configuration and measuring product adoption through clear KPIs.
- Customer Support & Issue Resolution: Resolve early technical issues, proactively address usage risks, and track satisfaction and support outcomes through structured metrics.
- Cross-functional Collaboration: Work with R&D and product teams to advocate for customer needs, share best practices, and contribute to shared KPIs that improve adoption and overall client value.
Requirements
- Relevant degree (Computer Science, Information Security, Business, or related field) or equivalent hands-on experience.
- 3+ years of full-time professional experience in a customer-facing pre-sales, customer success or account management role, ideally within the cybersecurity or network security domain.
- Strong knowledge of network security, firewalls, cloud security concepts, and security policy management.
- Hands-on experience configuring/administering firewalls (e.g., Cisco, Palo Alto Networks, Check Point, Juniper, Fortinet).
- Proven experience managing large, complex sales cycles, with the ability to handle negotiations, technical discussions, and closing strategies.
- Excellent written and verbal communication, with the ability to manage 20-30 accounts independently.
- Strong organizational, project management, analytical, and problem-solving skills.
- Proactive, customer-centric mindset with the ability to influence stakeholders and drive adoption.
- Ability to thrive in fast-paced, highly technical, client-facing environments.
- Nice to have: Networking certifications such as Cisco CCNA or CCNP.
Location & Working Hours
- This is a fully remote position, but all applicants must be based in Kenya and be Kenyan citizens.
- Working hours: 15:00-00:00 EAT, to align with the Americas region.