Seeking a strategic and hands-on Director of Internal IT to lead and scale technology operations for a global, remote-first company. This role involves overseeing IT infrastructure, managing systems, and ensuring a secure and efficient tech environment. The Director will mentor a small IT team, drive cross-functional improvements, and implement scalable solutions to support company growth. Ideal for a leader comfortable with both strategic planning and tactical execution in a fast-paced SaaS environment.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
About Our Client
Over 8,000 companies use a platform to send billions of emails, push notifications, in-app messages, and SMS every day. This platform powers automated communication that people actually want to receive, helping teams send smarter, more relevant messages using real-time behavioral data.
About The Role
Our client is seeking a hands-on and strategic Director of Internal IT to lead and scale its internal technology operations. Reporting to the VP of Operations, this role is responsible for overseeing IT infrastructure, managing internal systems, and ensuring a secure, reliable, and efficient tech environment for a globally distributed team. The ideal candidate will not only lead but also be comfortable rolling up their sleeves to work directly alongside their team—a capable IT Manager and IT Support Specialist—solving problems and optimizing performance.
This individual will quickly network across the organization, identify opportunities for improvement, and implement scalable solutions that support growth. This is a high-impact leadership role, ideal for someone who thrives in a collaborative and evolving remote-first environment.
Key Responsibilities
- Own and evolve the internal IT strategy, including systems management, access control, cybersecurity, and hardware procurement.
- Mentor and support two direct reports (IT Manager and IT Support Specialist) while actively contributing to daily IT operations when needed.
- Lead cross-functional efforts to improve system performance, security, and employee experience across SaaS tools, devices, and cloud infrastructure.
- Partner with engineering, people operations, legal, and finance to maintain compliance and smooth operations across the organization.
- Identify and implement scalable technology solutions to support the global team as it continues to grow.
Required Qualifications
- 10+ years of progressive experience in IT roles, including at least 5 years managing a team.
- Proven ability to both lead strategically and execute tactically; comfortable jumping into the weeds when necessary.
- Experience working in fast-paced, high-growth environments, ideally in SaaS or tech-forward companies.
- Strong knowledge of cloud-based systems (e.g., IDP, MDM, EDR, VPN, DLP), security protocols, asset management, and help desk operations.
- Familiarity with compliance frameworks (e.g., SOC 2, ISO 27001) required.
- Excellent interpersonal skills—a proactive communicator who thrives in a remote, asynchronous setting.
Compensation & Benefits
The salary for this role is $170,000 - $185,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Our client is committed to taking great care of its people. The inclusive benefits package supports well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families. Also offered are 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
Note:
“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”