Join Replicant's dynamic team as a Backend-Focused Full Stack Software Engineer to develop and optimize backend services for millions of daily interactions. Collaborate with cross-functional teams to create innovative tools and contribute to frontend development as needed.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
About The Company
Replicant is a pioneering industry leader in voice AI technology dedicated to transforming customer service experiences since its inception in 2017. With a focus on creating human-like AI interactions, Replicant's solutions enable businesses to handle customer calls efficiently and effectively. Our flagship products power interactions for renowned clients such as AAA and Fanatics, where over 50% of callers are assisted without the need for human intervention, resulting in higher customer satisfaction and operational cost savings. Backed by top-tier Silicon Valley investors, Replicant is experiencing rapid growth and expanding its footprint across the San Francisco Bay Area, Toronto, New York, and a distributed team across the US and Canada. Our mission is to make customer service better and more affordable by leveraging cutting-edge AI technologies that scale securely and deliver tangible business results.
About The Role
We are seeking a Backend-Focused Full Stack Software Engineer to join our dynamic team. In this role, you will primarily concentrate on developing and optimizing backend services that support millions of daily interactions across our core AI voice and chat products. Your responsibilities will include designing scalable backend functionalities, refactoring existing business logic to enhance performance, and supporting our production environment. Collaboration is key, as you will work closely with cross-functional teams comprising product managers, machine learning engineers, and customer support to create innovative tools that empower users to craft AI-powered conversations. You will also contribute to frontend development as needed, ensuring seamless integration across our platform. The ideal candidate will bring extensive experience in backend engineering, a passion for AI and telephony, and a commitment to engineering excellence in a fast-paced environment.
Qualifications
- 5+ years of backend software engineering experience in a SaaS environment
- Proven track record of owning and delivering scalable, maintainable solutions for millions of users
- Strong collaboration and communication skills, with a focus on impact-driven results
- Expertise in Node.js or Python, deployed on cloud platforms such as AWS, GCP, or Azure
- Experience with relational databases like MySQL or PostgreSQL, and ORM tools such as TypeORM or Sequelize
- Knowledge of data engineering, CI/CD pipelines, and AI integration including LLM prompt engineering
- Enthusiasm for AI, machine learning, or telephony technologies
Responsibilities
- Develop and maintain scalable backend services to support millions of daily conversations
- Refactor, optimize, and debug production systems to enhance performance, reduce latency, and control costs
- Implement new features that improve system reliability and user experience
- Collaborate with product and machine learning teams to design innovative AI-powered tools
- Conduct code reviews, mentor peers, and champion best practices and design patterns
- Participate in on-call rotations, actively monitoring live systems and addressing issues promptly
- Continuously analyze system performance metrics and incorporate customer feedback to drive improvements
Benefits
- In-person company-wide offsites and team gatherings to foster connection
- Tech & learning stipend for conferences, courses, and books
- Flexible remote work environment with trust and autonomy over your schedule
- Health & wellness benefits, including comprehensive medical coverage and mental health support
- Flexible vacation policy and paid sabbatical after five years of service
- Competitive salary packages aligned with your impact and contributions
- Equity ownership in a rapidly growing AI company, offering long-term upside
Equal Opportunity
Replicant is committed to fostering an inclusive, diverse, and equitable workplace. We are proud to be an equal opportunity employer and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, religion, age, marital status, veteran status, or any other protected characteristic.