Business Systems Administrator

Business Systems Administrator (Remote – EST Hours)

About Near

Near is a global recruitment agency specializing in placing top LATAM talent in remote roles with U.S.-based companies. We partner closely with our clients to ensure long-term, high-quality matches by focusing on both technical expertise and cultural alignment.

About the Client

Our client is a growing, fully remote company operating in a fast-paced, service-driven environment. They rely heavily on modern business systems to support cross-functional teams and are creating this role to strengthen, scale, and document their internal operations as the company continues to grow. The company values efficiency, ownership, and proactive problem-solving, and works closely with external technology partners when needed.

About the Role

As a Business Systems Administrator, you will be responsible for overseeing and optimizing the company’s core internal platforms while providing hands-on technical support to a fully remote team. This is a highly cross-functional role that works closely with leadership, Operations, Customer Support, Inventory, and Account Management to ensure systems are stable, secure, well-documented, and scalable.

You will manage tools such as HubSpot, Google Workspace, RingCentral, and the website backend, while also identifying opportunities for automation and operational improvements.

Responsibilities

• Administer, maintain, and optimize core business systems including HubSpot, Google Workspace, RingCentral, and other internal tools.
• Configure user accounts, permissions, email routing, security protocols, and access controls.
• Set up, troubleshoot, and maintain system automations, workflows, and integrations.
• Provide real-time technical support to a fully remote team during EST hours, resolving issues related to access, integrations, email configuration, and system performance.
• Create and maintain internal documentation, SOPs, and quick reference guides for systems and recurring issues.
• Manage website backend tasks such as content updates and basic configurations.
• Act as a liaison with external vendors and development partners, escalating issues, clarifying requirements, and following up on fixes or improvements.
• Monitor system usage, website uptime, and performance, proactively identifying and preventing potential issues.
• Support leadership with reporting, platform configuration, and light data hygiene tasks.
• Recommend tools, processes, and automations to improve efficiency and scalability.

Requirements

Must Have

• 5+ years of experience in IT administration, business systems management, or technical operations.
• Strong hands-on experience with HubSpot CRM (admin settings, workflows, troubleshooting).
• Strong hands-on experience with Google Workspace Admin (email setup, permissions, security).
• Experience with RingCentral or similar VoIP systems (such as Aircall or CloudTalk)
• Proven ability to configure systems, workflows, automations, and user accounts.
• Solid troubleshooting skills with a proactive, preventative mindset.
• Experience supporting fully remote teams in fast-paced environments.
• Advanced business English, both written and spoken.
• Knowledge of automation tools such as Zapier, Make, or HubSpot workflows

Nice to Have

• Experience managing or coordinating website backend tasks and CMS platforms.
• Comfort working with external vendors or technical partners.
• Interest in emerging technologies, AI tools, and systems that improve operational efficiency.
• Background in SaaS, travel, operations, or startup environments.

Benefits & Work Modality

• Monthly salary range: USD 2,000 – 4,000, depending on seniority and experience.
• 100% remote role, working as an independent contractor.
• Unlimited PTO plus U.S. national holidays.
• Full-time schedule aligned with EST working hours.
• Opportunity to work in a highly cross-functional role with direct exposure to leadership and growing systems.

If you enjoy building and optimizing business systems, thrive in remote environments, and want to make a real impact on how teams operate, we’d love to hear from you. Apply today and let’s explore if this opportunity is the right next step for you.