Design and deploy cutting-edge customer solutions using advanced Contact Center and CPaaS tools. Integrate AI-driven automation and machine learning models for enhanced CX and AX. Implement AI-powered voice recognition and natural language processing for self-service.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Position: Unified Communication Engineer
Compensation: $115,000 - $135,000 annually, depending on experience
Location: Oklahoma City, Oklahoma
Inceed has partnered with a great company to help find a skilled Unified Communication Engineer to join their team!
We are seeking an experienced Unified Communication Engineer to architect and deploy cutting-edge customer solutions using advanced Contact Center, Self-service bot, and Communications Platform as a Service tools. This role offers an exciting opportunity to work with AI-driven automation and machine learning models to enhance Customer and Agent Experience. You'll be at the forefront of integrating agentic AI-powered voice recognition and natural language processing into existing voice infrastructure.
Key Responsibilities & Duties:
- Architect and deploy customer solutions using advanced Contact Center and CPaaS tools
- Integrate AI-driven automation and machine learning models for enhanced CX and AX
- Implement AI-powered voice recognition and natural language processing for self-service
- Configure and manage hardware and software for various voice services
- Collaborate with cross-functional teams to define business requirements
- Troubleshoot hardware and software platforms for various technologies
- Design and implement process automation using AI and scripting tools
Required Qualifications & Experience:
- Bachelor's degree in a related field preferred
- 6-8 years of experience in voice design support or as a UC Engineer
- Proficiency in Cisco Communications Solutions
- Strong knowledge of enterprise VoIP: FXO/FXS ports, SRST, dial peers, QoS
- Experience with video conferencing endpoints, softphones, and route patterns
- Understanding of CRM systems and Call Recording tools
- Knowledge of speech analytics, NLP, and AI-based decision engines
Nice to Have Skills & Experience:
- Experience with Python or similar programming languages
- Familiarity with large language models (LLMs)
- Background in Contact Center, Voice Automation, or Generative AI Engineering
- Experience with Salesforce or similar CRM systems
- Knowledge of RTMT and DNA troubleshooting technologies
Perks & Benefits:
- Annual bonus eligibility of 15%
- Relocation bonus available for candidates moving to Oklahoma City
- Hybrid work schedule with 4 days onsite and 1 day remote
- Comprehensive benefits package - details shared during later stages
Other Information:
- The role is based in the corporate office in Oklahoma City
- On-call support may be required for after-hours escalations
If you are interested in learning more about the Unified Communication Engineer opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.