AI Summary
Lead the design and implementation of enterprise CCaaS solutions, ensuring seamless integration, operational efficiency, and technical excellence. Collaborate with stakeholders to translate requirements into scalable architectures and reusable solutions. Oversee complex deployments and mentor team members.
Key Highlights
Design and implement enterprise-level CCaaS architectures
Lead complex deployments and supervise technical resources
Develop reusable code libraries and integration solutions
Technical Skills Required
Benefits & Perks
100% coverage of health, vision, and dental insurance
HSA & FSA plans available
Disability and voluntary benefits options
401(k) plan with a 4% employer match
Competitive variable compensation opportunities
Monthly work-from-home incentive
Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CCaaS Implementation Architect in the United States.
In this role, you will lead the design and implementation of enterprise CCaaS solutions, ensuring seamless integration, operational efficiency, and technical excellence across client organizations. You will collaborate with stakeholders across business and technical teams to translate requirements into scalable architectures and reusable solutions. This position involves hands-on coding, system design, and advanced platform configuration, with a focus on AI, NLP, and workforce engagement tools. You will oversee complex deployment programs, mentor team members, and maintain documentation standards. The role offers a highly collaborative, remote-first environment with opportunities to drive innovation and impact for large-scale customer engagement initiatives.
Accountabilities
- Design, implement, and maintain enterprise-level CCaaS architectures, including omni-channel routing, customer analytics, workforce engagement, and compliance solutions
- Perform stakeholder interviews to define business requirements and translate them into technical designs
- Lead complex deployments, supervising technical resources and ensuring adherence to best practices and project milestones
- Develop reusable code libraries, templates, and integration solutions for multiple CCaaS platforms
- Provide expert consultation on platform capabilities, AI/NLP tools, bots, IVR/ACD systems, and API integrations
- Deliver executive presentations, documentation, and roadmaps to both technical and non-technical audiences
- Champion a culture of ownership, continuous improvement, and technical excellence across all workstreams
- 7–10 years of experience in CCaaS solution design, implementation, and enterprise architecture
- Bachelor’s degree or higher in Computer Science, Computer Engineering, or related field
- Proficiency in coding languages such as JavaScript, Python, Java, or C++
- Expert knowledge of NICE CXOne, Genesys Pure Cloud, or other CCaaS platforms
- Strong experience with REST and SOAP API integrations, including complex system integrations
- Hands-on experience with workforce engagement tools, bot builders, AI/NLP, and advanced contact center technologies
- Competency with Microsoft tools (Word, Excel, PowerPoint, SharePoint, Teams) and Visio or Lucid for process/flow documentation
- Exceptional interpersonal and communication skills, with ability to collaborate across distributed teams
- Experience creating reusable technical templates and enforcing best practices for coding and documentation
- 100% coverage of health, vision, and dental insurance
- HSA & FSA plans available
- Disability and voluntary benefits options
- 401(k) plan with a 4% employer match
- Competitive variable compensation opportunities
- Monthly work-from-home incentive
- Inclusive, remote-first work environment
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.