Talent and Culture Director

OVERVIEW/BASIC FUNCTION:

Responsible for the leadership and management of all functions of the Talent and Culture (Human Resources) department, in accordance with Resort and company standards.   Plans, directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

RESPONSIBILITIES:

•       Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

•       Ensure that standards are maintained at a superior level on a daily basis. 

·         Observe staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel. 

·         Assist departmental staff with their job functions to ensure optimum service to guests/ employees.

·         Maintain files and ensure compliance on policies and laws including but not limited to:

Wage and Hour

Hawaii Prepaid Health Care Act

HIPAA

Workers Compensation

Immigrations

Employment and Unemployment

FMLA and HFLL

A.D.A

Food and Beverage Handling including Alcohol

·       Develop and maintain current job descriptions for all Resort positions. 

·       Identify and use outside recruiting sources. 

·       Interview all applicants for management positions and submit recommendations. 

·       Ensure that the application, screening, interview and hiring process for all candidates is carried out in accordance with Resort and Company policy and procedures. 

·       Develop and ensure a proper orientation program is delivered to all new hires. 

·       Ensure accurate maintenance of all employee files. 

·       Conduct, monitor and critique in-house training programs/sessions.

·       Provide feedback to Talent and Culture staff on their performance.  Handle disciplinary problems and counsel employees. 

·       Establish guidelines for performance reviews on all employees.  Ensure completion and placement in employees' files. 

·       Establish progressive discipline procedures; monitor compliance with such; conduct counseling sessions with employees; ensure documentation and placement of records in employees' files. 

·       Conduct and document exit interviews with all terminated employees; ensure placement of documentation in employees' files. 

·       Audit employee benefits records. 

·       Conduct audits on Resort payroll records, verifying accuracy of titles, rates and status. 

·       Complete and maintain current records on a competitive wage and benefit survey for all Resort positions. 

·       Complete documentation and monitor billing on employee insurance and C.O.B.R.A, ensuring entitlement of payments. 

·       Investigate, complete documentation and coordinate occupational benefit plan compensation, ensuring entitlement of payments. 

·       Investigate and prepare reports on E.E.O.C. charges; coordinate hearings with Labor Relations lawyer. 

·       Investigate and respond to unemployment claims. 

·       Complete designated forms required by local/state/federal government and maintain on file the breakdown of all related benefit costs. 

·       Complete filing of work permits and work authorization documentation. 

·       Coordinate employee requests, ensuring authorized approvals and paperwork on:

Various forms of Paid Leave and Leaves of Absence

Promotion and Transfer

Task Force, Cross Training and Cross Exposure

FMLA, HFLL, ADA, TDI, LTD and WC

 ·       Establish relationships with local emergency care facilities and follow up on each use of the facility by the Resort. 

·       Secure and coordinate non-cost benefits for employees (i.e., Costco, movie tickets, discounts, credit union). 

·       Develop and coordinate employee incentive and recognition programs. 

·       Plan and coordinate with the Executive Committee all employee social and sports activities. 

·       Contact local organizations and establish engagement projects which the hotel can become involved with to promote positive public relations with the local community. 

·       Update the employee handbook. 

·       Prepare Talent and Culture budget annually.  Track actual to forecast and keep expenses within budget.  Review monthly financial records. 

·       Maintain confidentiality and security of employee and Resort records. 

·       Attend designated meetings. 

·       Prepare and send all designated corporate reports and report to corporate and ownership in meetings as needed. 

·       Foster and promote a cooperative working climate, maximizing productivity and employee morale. 

•      All other duties as required.

QUALIFICATIONS:

 •       Experience:      College degree or equivalent experience.

 •       Education:       Minimum three to five years’ experience as a Human Resources Manager or Director at a luxury or ultra-luxury property or equivalent experience. 

•       General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. 

•       Technical Skills:       Ability to organize tasks and assign responsibilities to subordinates; ability to educate staff members to develop their knowledge and skill; thorough understanding of the training process; solid planning skills; thorough knowledge of government labor laws and regulations; thorough knowledge of benefits processing; proficiency with Microsoft Office products; thorough knowledge of budget preparation and control. 

•       Language:    Required to speak, read and write English, with fluency in other languages preferred. 

•       Physical Requirements:    Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. 

•       Licenses & Certifications:      None required.  Human Resources certifications preferred.

SALARY:

$220,000 - $230,000 annually.  Bonus potential of:  25 - 37.5% of base annual salary.  Transitional housing assistance and relocation allowance if applicable.