Process Improvement Intern

Zoox’s internship program provides hands-on experiences with state of the art technology, mentorship from some of the industry's brightest minds, and the opportunity to play a part in our success. Internships at Zoox are reserved for those who demonstrate outstanding academic performance, activities outside their course work, aptitude, curiosity, and a passion for Zoox's mission.

As Zoox transitions from its R&D phase into a service-oriented business, the Process Improvement team within Fleet Operations plays a critical role in operationalizing and scaling the policies and procedures that support our operational teams. Our mandate spans both internal operational excellence and the end-to-end customer experience.

We evaluate and refine workflows across the entire operational ecosystem - from agent processes and customer-facing communications to the procedures that enable rapid cleaning, repair, and return-to-service for vehicles. Our team actively identifies operational inefficiencies, uncovers opportunities for improvement, and ensures all processes are captured in clear, robust, and actionable playbooks.

Additionally, we review the overall strategy of our operation and make decisions and recommendations on topics such as depot placement, build vs. buy, and more.

In this Role, You Will...

• Identify process gaps and inefficiencies across operational workflows by conducting data pulls, analyzing trends, conducting interviews with users, and summarizing issues for review
• Partner cross-functionally to identify potential solutions and pilots to test ideas for improvements
• Develop clear, structured recommendations for process enhancements by outlining potential solutions, estimating impact, and preparing materials to support prioritization discussions
• Coordinate and track operational improvement initiatives from scoping the project, managing project timelines, scheduling stakeholder alignment, documenting decisions, and ensuring follow-through on action items
  
  

Requirements

• Currently working towards an B.S. or M.S. in business, industrial engineering, or similar program
• Good academic standing
• Able to commit to a 12-week internship beginning in May or June of 2026.
• At least one previous industry internship, co-op, or project completed in a relevant area
• Ability to relocate to the Bay Area, California for the duration of the internshipInterns at Zoox may not use any proprietary information they are working on as part of their thesis, any published work with their university, or to be distributed to anyone outside of Zoox
  
  

Bonus Qualifications

• Lucidchart
• Databricks/Looker
  
  

The monthly salary range for this position is $5,500 to $7,500. Compensation will vary based on geographic location and level of education. Additional benefits may include medical insurance, and a housing stipend (relocation assistance will be offered based on eligibility).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.