Quality and Training Manager

👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series B funding, led by Andreessen Horowitz and CVS Ventures, please check out this article.

We are looking to build our team with a Quality & Training Manager, reporting into our VP, Central Operations. You will be responsible for ensuring our Central Operations team delivers a consistent, high-quality experience for patients, providers, and partners. This role owns how quality is defined, measured, and improved, to ensure our team members are trained to meet that standard.

You’ll build the systems that help Central Ops do their best work: clear expectations, strong training, fair audits, and actionable feedback. As knownwell scales, this role is critical to maintaining quality while onboarding new team members and evolving workflows.

🎯 You Will:

• Define and maintain Central Ops quality standards, audit criteria, and scoring
• Run regular quality audits across scheduling, follow-ups, prior authorizations, and patient communications
• Share audit results clearly with individuals, teams, and leaders
• Identify quality gaps and partner with Ops leaders on corrective actions
• Track and reduce errors, rework, and escalations
• Own onboarding and ongoing training for Central Ops roles
• Build and maintain clear training materials (SOPs, workflows, job aids)
• Deliver live and asynchronous training and assess effectiveness
• Partner with Ops leaders on role-based competencies and retraining plans
• Keep training content current as workflows and policies change
  
  
  
  

🌟 You Have:

• 6+ years in quality, training, or operations enablement
• 3+ Years experience in healthcare start-ups
• Experience building quality and training programs
• Strong analytical and communication skills
• Comfortable working cross-functionally
  
  
  
  

Pay & Perks:
💻 Fully remote opportunity

🩺 Medical, dental, and vision insurance

📈 401K retirement plan with company match

🏝️ Up to 20 days of PTO per year + company holidays

👶 Up to 14 weeks of parental leave (12 for non-birthing parents)

🏡 Annual work from home stipend for remote employees

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The annual salary range for this position is part of a comprehensive benefits package that includes health insurance, a 401(k) plan, and bonus opportunities. In compliance with applicable state laws, knownwell provides this reasonable compensation estimate. Final pay will be determined based on various factors, including qualifications, experience, skills, and internal equity.