Senior Linux Systems Engineer

IT Linux Systems Engineer

We are seeking a skilled and service-oriented IT Linux Systems Engineer for our client, Getslash, a dynamic international technology company that delivers tailor-made digital products and professional IT services for the cruise industry. This hands-on role will support the stability, security, and performance of customer-facing IT environments, including infotainment and connectivity solutions deployed on cruise vessels worldwide, while collaborating closely with the engineering, operations, and support teams based in Germany. The ideal candidate will bring strong Linux administration and troubleshooting skills, a customer-first mindset, and comfort working in a fast-paced, international environment that includes onboarding in Germany and periodic travel to vessels for deployments and support. This is an excellent opportunity to join a growing, trusted technology partner in the cruise space and play a key role in delivering a seamless guest experience for leading cruise operators.

Company

Getslash is a dynamic, international technology company that delivers high-quality, tailor-made digital products and professional IT services for the cruise industry. Their product portfolio focuses on creating a holistic guest experience, providing both guests and crew with a seamless, truly personalized journey—before, during, and after their time on board. Happy guests and a relaxed crew define every cruise powered by Getslash, where everyone benefits from an experience thoughtfully tailored to their needs.

Founded in 2007 and with more than 45 employees on board its headquarters Germany, Getslash continues its long-term growth trajectory and plays an increasingly influential role as a trusted technology partner for leading cruise operators.

Position

We are seeking a hands-on, service-oriented IT Systems Engineer to join Getslash’s expanding technology operations team. In this role, you will be responsible for administering customer-facing IT environments, supporting infotainment and connectivity solutions deployed on cruise vessels worldwide, and ensuring stable, secure, and high-performing infrastructure operations.

This position is ideal for a Linux-enthusiast with strong problem-solving abilities, a passion for customer support, and the desire to work in a dynamic, international environment that occasionally includes travel.

Objectives and Key Responsibilities

• Administer, maintain, and monitor customer IT systems across multiple environments
• Receive, triage, and prioritize service requests via ticketing system or phone
• Serve as the technical point of contact for customers within the support organization
• Deploy, configure, maintain, and update Getslash software solutions on client vessels (both remotely and on-site)
• Collaborate closely with the application development team to optimize product performance and ensure operational stability
• Monitor infrastructure components to proactively identify issues and performance trends
• Participate in the incident management process, including root-cause analysis and corrective actions
• Develop, update, and maintain technical documentation and knowledge articles
• Support cross-functional projects to improve customer satisfaction and operational efficiency

Work Environment and Collaboration

• Fully remote position within the United States, with preference for candidates able to overlap with European time zones
• Hands-on technical role requiring close collaboration with engineering, operations, and support teams based in Germany
• Regular interaction with cruise-line clients, shipboard technical personnel, and internal development teams
• Travel to Germany for onboarding and technical alignment, plus periodic travel to cruise vessels for deployments, maintenance, and on-site support. Travel is not an extended shipboard assignment.

Experience and Education

• 3–5 years of hands-on experience in Linux system administration, IT operations, networking, or technical support
• Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or related fields; equivalent experience considered
• Practical experience with Linux environments, command-line tools, and basic routing/network diagnostics
• Experience working with SQL databases (preferably PostgreSQL) in an operational or troubleshooting capacity
• Background in incident management, technical customer support, or 24/7 service environments is highly beneficial
• Fundamental competency in firewall systems and network security principles preferred
• Experience working independently in distributed or remote teams, ideally in international or multi-time-zone settings
• Strong communication skills in English; basic German reading/writing skills are helpful and can be developed internally
• Background in OTT/IPTV systems, video/audio on demand and live media streaming via multicast and HLS, preferred but not required.

Skills and Personal Qualities

• Analytical, structured thinker with excellent diagnostic and problem-solving abilities
• High degree of reliability, ownership, and accountability in managing technical issues
• Pragmatic, hands-on mindset capable of resolving complex system problems independently
• Comfortable working in fast-paced, evolving operational environments
• Customer-oriented communicator able to explain technical issues clearly to non-technical stakeholders
• Adaptable, resilient, and solution-driven; able to stay calm during urgent system incidents
• Organized and detail-oriented in documentation, ticket handling, and follow-through
• Willingness to travel internationally for onboarding and shipboard assignments
• Integrity, professionalism, curiosity, and a strong desire for continuous learning and development