AI Summary
Provide technical assistance and support to end users for computer systems, hardware, software, and network-related issues. Troubleshoot problems, install and configure systems, and maintain IT assets. Ensure smooth day-to-day IT operations.
Key Highlights
Provide first- and second-level technical support to users
Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals
Troubleshoot hardware, software, OS, and network issues
Manage user accounts, permissions, and access
Perform OS installations, upgrades, and patching
Maintain and update IT inventory and asset records
Ensure data security, antivirus updates, and system compliance
Technical Skills Required
Benefits & Perks
Job Description
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apetan Consulting, is seeking the following. Apply via Dice today!
Job Title: IT Operations Support Analyst / Desktop Support Engineer
Location: 100% Remote
Employment Type: Contract
Job Summary
The Desktop Support Engineer is responsible for providing technical assistance and support to end users for computer systems, hardware, software, and network-related issues. This role ensures smooth day-to-day IT operations by troubleshooting problems, installing and configuring systems, and maintaining IT assets.
Key Responsibilities
- Provide first- and second-level technical support to users (in person, via phone, email, or remote tools)
- Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals
- Troubleshoot hardware, software, OS, and network issues
- Support Windows/Mac OS, Microsoft Office, and common enterprise applications
- Manage user accounts, permissions, and access (Active Directory / Azure AD)
- Perform OS installations, upgrades, and patching
- Diagnose and resolve LAN, Wi-Fi, VPN, and basic network issues
- Maintain and update IT inventory and asset records
- Escalate unresolved issues to higher-level support or vendors
- Ensure data security, antivirus updates, and system compliance
- Document issues, resolutions, and procedures in ticketing systems
- Provide basic user training and guidance
- Bachelor's degree / Diploma in IT, Computer Science, or related field (or equivalent experience)
- 1 3 years of experience in desktop or IT support
- Strong knowledge of:
- Windows 10/11, macOS
- Microsoft Office / M365
- Hardware troubleshooting
- Active Directory basics
- TCP/IP, DNS, DHCP fundamentals
- Experience with ITSM tools (ServiceNow, Jira, Freshservice, etc.)
- Good communication and customer-service skills
- Ability to work independently and handle multiple issues