Warehouse General Manager

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Warehouse General Manager

Location: Wilkes-Barre, PA Level: Salaried Division: Retail Logistics Reports to: Director of Warehouse Operations Do it Best, a leader in the independent home improvement distribution channel, is seeking a dynamic General Manager to lead our strategic Wilkes-Barre, PA warehouse team. This position offers a competitive salary, annual bonus opportunity, generous profit sharing, relocation assistance and comprehensive medical, dental and vision benefits. The ideal servant leader will oversee a team of dedicated staff operating a first shift weekday schedule, providing the candidate an effective work/life balance. About the role

The General Manager (GM) of the Distribution Center is responsible for the organizational health of the operation and performance of the facility. This position must have a proven track record of success in leading a team of salaried and hourly staff. Operationally, the GM must be able to successfully care for the safe and accurate receipt, storage, order fulfillment and delivery of +68,000 sku’s to our Member-Owned stores. The GM must be able to communicate effectively to everyone within his/her 360-degree scope verbally and in writing. This includes but is not limited to salaried and hourly staff, corporate headquarters personnel, business development staff, member stores and vendors. Responsibilities

• Maintain and consistently improve the corporate culture of “Serving others the way you’d like to be served.”
• Motivate, inspire and manage a large staff of managers, employees and seasonal workers.
• Accomplish RSC talent objectives by recruiting, selecting, onboarding, training, developing, coaching, counseling, and disciplining all staff members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; and enforcing policies and procedures.
• Responsible for P&L/Budget management for the RSC.
• Monitor and manage all revenues and expenses that impact P&L performance.
• Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals.
• Communicate and interact with customers and various internal departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Achieves RSC operational objectives by contributing RSC operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems; completing audits; and identifying trends
• Develops RSC operations systems by determining product handling requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management and shipping
• Analyze process workflow, manning and space requirements, and equipment layout, implementing changes frequently with the appropriate methodologies
• Collaboratively works with critical business partners at other distribution facilities, in the Corporate Office and with our member stores
• Maintains a safe and healthy work environment by establishing, following, enforcing standards and procedures, complying with OSHA regulations and corporate objectives.
• Secures property by developing protection and access policies and procedures
• Ensure the RSC operates efficiently and in accordance with standard operating procedures
• Ensure company policies are communicated, administered and enforced (i.e. accounting, operational, regulatory and administrative)
• Maintains an active leadership role in managing turnover to the appropriate level (among exempt and non-exempt staff members.
• Ensures staff members have proper access to the necessary tools to perform their assigned duties and that the tools are routinely accounted for and adequately maintained
• Must be at work on a regular and predictable basis or as scheduled and follow company policies and procedures and maintain a safe work environment
  
  

Education And Experience (minimum)

• Bachelor’s Degree
• 10 years of applicable warehousing/distribution center management experience
• 3+ years of supervisory experience required
• 5+ years of experience in a large, high volume DC facility strongly preferred
• WMS experience/equipment/safety
• Small Parcel Processing experience
  
  

Skills And Abilities Minimum

• Excellent Leadership ability
• Strong coaching and employee development skills and experience
• Strong interpersonal skills with the ability to motivate and inspire others
• Strong Human Resource capabilities or background
• Advanced customer interaction skills with the ability to communicate effectively
• Proactive problem-solving ability
• Strong judgment and decision-making ability
• Demonstrated competency in budgeting, forecasting and planning
• Proven history of profit and loss management
• Effective listening, communication (verbal and written) and negotiating skills
• Manages time effectively and adapts quickly to changing priorities
• Experience with design and layout of distribution facilities and best-in-class operations
• Demonstrated understanding of managing product flow including receipts of products, movement within the flow through operations, functional operations
• Demonstrated knowledge of warehouse management systems
  
  

Benefits Available To You

• Full insurance benefits package including Medical, Dental, & Vision
• Paid time off to foster work/life balance
• Profit sharing
• Bonus Pay opportunities
• Retirement funding opportunities
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities
  
  

About Do it Best Group: Headquartered in Fort Wayne, IN, the Do it Best Group is the world's largest hardware, lumber, and building materials buying cooperative in the home improvement industry. With nearly $6 billion in annual sales, we support thousands of independently-owned locations across the United States and in more than 60 countries worldwide. Partners in the company have the flexibility to operate under the Do it Best, True Value, or their own local store identities, offering a diverse range of branding options to best serve their communities.

Culture

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best Team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams

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