AI Summary
Provide Tier 2 and Tier 3 support for end-user computing environments, manage software deployment, and maintain endpoint security posture.
Key Highlights
Manage and support endpoint devices, VDI environments, and OS patching
Support VDI infrastructure with AWS Workspaces configuration, migration, and optimization
Maintain endpoint security posture using Tanium, Symantec Endpoint Protection, and other tools
Technical Skills Required
Benefits & Perks
Full-time contract
Remote work (LATAM)
On-call rotation
Document technical procedures and configurations
Job Description
Senior End-User Computing Engineer
📍 Remote – LATAM | Contract | Full-Time
About the Role
Our client is looking for a Senior End-User Computing Engineers to join a global IT infrastructure team, providing Tier 2/Tier 3 support.
This is a hands-on technical position responsible for managing and supporting endpoint devices, VDI environments (AWS Workspaces), OS patching, and software deployment through modern endpoint management and security tools.
Key Responsibilities
- Provide Tier 2 and Tier 3 support for end-user computing environments, ensuring system stability and security.
- Manage software deployment, OS patching, GPO management, and advanced troubleshooting.
- Support VDI infrastructure with a focus on AWS Workspaces configuration, migration, and optimization.
- Participate in the device lifecycle management process for Amazon Thin Clients and other supported endpoints.
- Maintain endpoint security posture using tools such as Tanium, Symantec Endpoint Protection, Halcyon, and DeepInstinct.
- Collaborate with global IT teams to manage endpoints across regions (US, Europe, APAC).
- Contribute to image creation and maintenance for standard endpoint builds (Windows 10/11, macOS).
- Participate in an on-call rotation to support global operations and respond to critical issues.
- Coordinate with infrastructure and application teams for cross-functional problem resolution.
- Document technical procedures, configurations, and troubleshooting guides.
Required Qualifications
- 5+ years of experience in End-User Computing (EUC) or Desktop Engineering.
- Strong hands-on expertise with Tanium (patching, software deployment, Enforce modules) or similar tools.
- Experience with VDI technologies, preferably AWS Workspaces.
- Solid knowledge of Windows 10/11 and macOS administration.
- Experience managing Group Policy Objects (GPOs) and Active Directory.
- Familiarity with endpoint security tools such as Symantec, Halcyon, DeepInstinct, etc.
- Proven ability to perform advanced OS and software troubleshooting.
- Excellent communication skills in English (B2).
- Availability to work EST hours and participate in on-call rotations.
Preferred Qualifications
- Tanium Certification (or equivalent practical experience).
- Experience working in global environments with distributed teams.
- Understanding of ITIL processes and service management best practices.
- Familiarity with Okta and identity management (for GPO-level interaction only).