IT System Administrator - Journey Level

Description

The Department of Revenue’s Information Services division is recruiting for an IT System Administrator – Journey Level to join our ATLAS Management Program (AMP). This program supports the agency’s core Automated Tax and Licensing Administration System (ATLAS), a mission-critical platform for tax and licensing operations.

This position provides continuous technical support for the GenTax application across all ATLAS production and non-production environments. You’ll work with a multidisciplinary team to ensure system integrity, resolve infrastructure and application issues, and support complex implementations and migrations.

As a key technical contributor, you’ll collaborate across diverse technical areas and play a vital role in maintaining and enhancing the ATLAS environment.

Who We Are

This is an opportunity to work with dynamic, supportive teams: we value the open exchange of ideas and information, work together to solve problems, and continuously seek ways to enhance usability and improve customer service. We believe that the success of one is key to the success of all; and strive to ensure a cooperative and supportive environment.

Who You Are

You are someone who thrives in a highly technical environment, enjoys solving complex problems, and values collaboration. You bring strong analytical skills, a systems-thinking mindset, and a commitment to maintaining secure, high-performing IT environments.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused on achieving the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental, and vision coverage, and deferred compensation plans.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

Duties

As The ATLAS System Administrator, You Will

• Monitor application performance, data integrity, and resolve issues across GenTax environments.
• Perform maintenance and implement improvements to ATLAS infrastructure (file servers, application servers, web servers, databases).
• Support batch processing, migrations, and security configurations.
• Provide database support including schema maintenance, performance tuning, and backup/recovery.
• Collaborate with development teams to resolve environment-specific issues and support workstation setup.
• Participate in disaster recovery planning and execution.
• Lead or contribute to technical requirements sessions and project planning.
  
  

Qualifications

An individual applying for this position must demonstrate the following competencies:

• Experience in IT systems development, database administration, or system administration using industry-standard practices.
• Experience leading or supervising development staff with responsibility for production systems
• Demonstrated experience with Microsoft SQL Server and programming languages such as C#.
• Strong understanding of Windows technologies, network concepts, and Microsoft .NET.
• Ability to troubleshoot complex application and network issues.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to work collaboratively.
  
  

Preference May Be Granted To Applicants Who Possess

• Bachelor’s degree in computer science or related field, or equivalent combination of education and experience.
• Experience supporting or configuring GenTax.
• Vendor certifications such as MCP, CCNA, or MCSE.
  
  

To Be Considered

• Complete your online application in detail.
• Attach a cover letter explaining how you meet the qualifications of this position.
  
  

• Note - Incomplete applications and applications received without requested attachments may be disqualified.* To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth, before attaching.
  
  

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.

Supplemental Information

This Position Has Been Designated As Having Access To Federal Tax Information (FTI) Provided By The Internal Revenue Service (IRS). To Access This Information, You Will Need To

• Comply with the FTI background check requirements, consisting of:
• FBI National background check (fingerprints required)
• Local law enforcement check (places where you have lived, worked, or attended school for the last 5 years)
• Verification of your ability to work in this country
• Be willing to follow the safeguarding requirements of IRS Publication 1075 and DOR Administrative Police 6.5.1.
  

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read About Our Benefits

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 07-21-2025

01

How did you hear about the Department of Revenue as a possible employer?

• Family/Friends
• State Employee (Please identify the name of the employee below)
• School Representative/Professor
• Career Counselor
• Job/Career Fair (Please identify the name of the event below)
• Social Media Contact
• Other
  
  

02

Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?

• Yes
• No
  
  

03

Incomplete applications or applications received without these materials may be disqualified. Did you attach the following?

• Cover letter
• Resume
• Writing Sample
  
  

04

Will you now or in the future require the Department of Revenue to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.

• Yes
• No
• Required Question