Global Training and Program Management Lead

Exciting Opportunity with BCForward: Remote Global Training & Program Management Role – Join Us (EST Only)

Position: Global Training & Program Management

Location: 100% Remote (Only EST)

Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: [>=40 weeks] [Contract] [Remote].

Pay Range: $50 - $55/hr. on W2.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Title: Global Training & Program Management

Duration: 12 months

Location: 100% Remove

Job Description:

• The Solutions Live Program Manager is tasked with the comprehensive, end-to-end management and execution of global training programs, prioritizing operational excellence, robust stakeholder engagement, scalability, and data-informed decision-making.

Core Responsibilities:

1. Program Governance and Prioritization:

• Administer the structured quarterly training intake process, ensuring strict alignment with overarching business priorities. Refine and standardize the request submission procedure, coordinate the global training calendar in collaboration with key stakeholders, and formally communicate all resultant outcomes (including final scheduling, deployment of alternative formats, or resolution status). Maintain the central calendar to proactively mitigate conflicts and publish definitive monthly schedules.

1. Global Operational Support:

• Develop and manage a robust, multi-regional training schedule, ensuring comprehensive global coverage (including the APAC region) and due consideration for local time zones. Partner with training requestors (primarily Product Marketing Managers) to precisely define target audiences, administer the invitation plan, and accurately track attendance.

1. Pre-Execution Preparation:

• Collaborate extensively with requestors to formally define learning objectives and draft professional, detailed session descriptions. Mandate the use of standardized content templates. Integrate and validate survey and attendance codes directly into all training materials. Create and deploy internal awareness campaigns. Coordinate and lead allnecessary pre-session live execution preparatory meetings.

1. Live Session Management:

• Execute seamless live streaming via designated platforms (Zoom/Workplace). Professionally facilitate the Question & Answer segments and provide instantaneous technical and logistical support throughout the session.

1. Post-Execution Analysis and Follow-Up:

• Oversee the distribution of post-training surveys. Disseminate essential follow-up communications, including session recordings. Share consolidated survey results and qualitative feedback with relevant parties. Monitor and engage with post-session internal awareness posts. Analyze and report on livestream metrics and survey outcomes to formally inform future program iterations.

1. Data Analytics and Continuous Improvement:

• Analyze and synthesize critical performance data (including attendance, engagement levels, and survey responses). Generate scheduled and ad-hoc reports detailing training impactand emerging trends. Utilize data-driven insights to rigorously fuel continuous improvement across the program and related processes.

Required Qualifications:

• Documented experience managing complex, global training and enablement programs
• Demonstrated strong project management and organizational proficiencies
• Exceptional communication, influencing, and stakeholder management skills
• Advanced proficiency with virtual training platforms (e.g., Zoom,Workplace)
• Proven capacity to operate effectively across multiple international regions and disparate time zones; and extensive experience in data analysis,
• comprehensive reporting and leveraging data to strategically drive program direction.

Must-Have Skills:

1. Global Program Management: Proven ability to manage complex, global training or large-scale enablement programs.
2. Project Management & Organization: Expertise in project management methodologies, operational excellence, and superior organizational skills.
3. Communication & Stakeholder Management: Exceptional written/verbal communication and advanced stakeholder engagement proficiency.

Nice-to-Have Skills:

1. Data Analytics & Reporting: Extract, analyze, and synthesize data to inform program strategy and continuous improvement.
2. Virtual Training Platforms Proficiency: Advanced skills in platforms like Zoom, Workplace, and collaboration tools.
3. Cross-Functional Collaboration: Experience working with diverse,multi-regional teams across time zones in a fast-paced environment.

Day-to-Day Responsibilities:

• Manage intake, prioritization, scheduling, and execution of global training programs.
• Coordinate with stakeholders to define learning objectives, develop content, and manage logistics.
• Oversee live session facilitation, technical support, and post-session follow-up.
• Analyze attendance, engagement, and feedback data to drive improvements.
• Publish training schedules and maintain oversight of the global training calendar.

Degrees/Certifications

• Bachelor’s degree in a relevant field (e.g., Business, Education, Communications, or a technical discipline).
• Advanced degrees (e.g., MBA, master’s in organizational development) are preferred but not always required.
• Project Management certifications

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCForward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCForward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.