QA Tester & Support Specialist (WordPress)

MoveUp Media 🚀

We're a dynamic and driven team that's all about growth. Partnering with top-notch brands in the exciting worlds of iGaming and sports, we're on a mission to connect sports fans to global advertisers. SEO is our bread and butter, and we're relentless in our pursuit of getting our websites to the top of search results for all the best—and sometimes toughest—keywords.

With bases in France, Brazil & India, we're making waves across 20+ markets. And here's the best part: we're a 100% remote team that thrives on efficiency and flexibility. So if you're ready to join a company that's all about results and values your work-life balance, we'd love to hear from you!

Our Approach 📈

We focus on people. We put end users' experience as a priority on all strategies and processes. The technical side is key to achieve a seamless experience for all, thus you will be at the heart of all key projects for MoveUp Media. Our team has a central platform to facilitate a well organized approach.

The Role 🎯

We are looking for a QA Tester & Support Specialist with strong experience in WordPress to help us improve the quality of our deliveries and provide first-level support to our users. You will play a central role in our development workflow, ensuring that all features, bug fixes, and releases meet the highest standards before going live.

This role sits at the crossroads of QA, product, support, and development, and requires excellent communication, organisational skills, and a deep understanding of WordPress and agile methodologies.

1. Quality Assurance (QA)

• Review User Stories, Acceptance Criteria, and Definition of Done before development begins.
• Perform manual testing of features, bug fixes, and new releases on staging environments.
• Validate behavior, UX, performance, and regression checks across devices.
• Identify, reproduce, and document bugs clearly in Jira.
• Ensure all stories meet the DoD before they move to “Ready for Release”.
• Collaborate closely with PMs, POs, Developers, and the Scrum Master to ensure clarity and alignment.
• Participate in sprint ceremonies where QA input is required.

2. Support & Bug Management

• Handle incoming support requests from customers (Helpdesk).
• Qualify issues, assess their impact, and prioritise them based on severity.
• Reproduce bugs, collect technical details, and create clean Jira tickets for developers.
• Act as the first line of investigation to reduce dev interruptions.
• Follow up on reported issues until full resolution.
• Maintain structured communication with users about ticket status and next steps.

3. Collaboration & Process

• Work closely with PM/PO/Scrum Master to improve workflow, QA processes, and delivery quality.
• Be the QA reference for the team and help enforce standards and consistency.
• Ensure that WordPress-specific behaviors (plugins, themes, custom features) are validated properly.
• Contribute to continuous improvement of QA checklists, templates, and testing practices.

Required Skills & Experience 🌟

• Solid knowledge of WordPress (admin, themes, plugins, custom content types).
• At least 2–3 years of experience in QA testing or support.
• Familiar with agile methodologies (Scrum, sprints, ceremonies).
• Strong experience with Jira and structured bug reporting.
• Ability to reproduce issues, test systematically, and communicate clearly with technical teams.
• Good understanding of UX, responsive behavior, browser testing, and basic debugging.
• Ability to work collaboratively with PMs, POs, developers, and business teams.
• Strong organisational skills and ability to prioritise.
• Excellent written and verbal communication in English.

Soft Skills

• Proactive and autonomous.
• Detail-oriented.
• Strong problem-solving mindset.
• Able to handle multiple priorities.
• Customer-centric attitude.

The ideal profile 💎

• Experience with WordPress development concepts (hooks, templates, WP queries).
• Experience with automation tools or testing frameworks.
• Basic understanding of Git and CI/CD.
• Prior experience in media, content, or high-traffic WordPress platforms.

Next steps in the process ✅

• 1rst Interview with your future manager to make sure you meet the role’s requirements, followed by a possible technical test
• 2nd interview with HR to better understand who you are and make sure there is a cultural fit with MoveUp Media
• Last step: a proposition for us to start working together!

What’s in it for you ✨

• A full time remote work environment.
• A flexible schedule and paid time off. We measure results 🎯, not hours.
• Attractive salary, depending on your level of seniority in the role and your location.
• Development opportunities. As a startup with rapid growth, there are a lot of possibilities that can arise and we are committed to accompany our team members in their career path.
• Yearly Workation — a mix of work and vacation 🌊. Once a year, we find a cool place to work and have fun together.

🌎 Here at MoveUp Media, we believe in the power of diversity and inclusion. We are committed to providing equal opportunities for all individuals, regardless of their background, race, gender, sexual orientation, or abilities. We celebrate the unique perspectives and talents that each person brings to the table, and we strive to create a welcoming and supportive environment where everyone can thrive and succeed. We firmly believe that a diverse workforce leads to greater teamwork and success. Join us in our journey towards a more inclusive and equitable future! 🌎