AI Summary
Join the UK Health Security Agency as a Senior Service Manager in the Data and Cyber Security directorate. This role will help transition the directorate to a digital delivery model and manage a portfolio of digital workflows.
Key Highlights
Manage a portfolio of digital workflows through the entire change lifecycle
Design and implement efficient and customer-focused processes
Work across the directorate to gather requirements and scope new services
Translate business needs into requirements for technology-enabled business solutions
Collaborate with business users, third parties, and IT throughout implementation
Technical Skills Required
Benefits & Perks
Salary: £41,983-£48,128 (National), £44,148-£50,121 (Outer London), £46,310-£52,113 (Inner London)
Flexible working options
Hybrid working model
Remote work
Learning and development tailored to the role
Inclusive culture
Civil Service pension with an employer contribution of 28.97%
Artificial intelligence support
Job Description
This role is being offered as hybrid working based at any of our Core HQ’s.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQ’s (Birmingham, Leeds, Liverpool, and London).
Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
This role can also be undertaken remotely.
Job Summary
The UK Health Security Agency (UKHSA) has been set up to provide health security and health protection for the nation by protecting from infectious disease and external hazards. We aim to mitigate threats to health before they materialise.
We are looking for an experienced Service Manager to join the Data & Cyber Security (DCS) directorate, part of the DCS Business operations team. We are a multi-disciplinary central function supporting UKHSA with its information management and service needs, from financial, HR and Risk support. Our role is to support the business with achieving compliance, to ensure the directorate runs efficiently and supported.
The Senior Service Manager role will be pivotal in helping DCS transition to a digital delivery model, where a services portal acts as the front door to a multitude of teams and specialists. You will maintain and update existing digital services and work across the directorate to gather requirements for new and existing services, making sure these are deployed in a timely and consistent manner, whilst monitoring and gathering continuous feedback to improve this service to meet the needs of the business.
Working for your organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Job Description
The Senior Service Manager role will be pivotal in helping the Data and Cyber Security (DCS) directorate transition to a digital delivery model, where a services portal acts as the front door to a multitude of teams and specialists.
You will maintain and update existing digital services and work across the directorate to gather requirements for new services, making sure these are deployed in a timely and consistent manner, whilst monitoring and gathering continuous feedback to improve this service to meet the needs of the business.
Successful candidates will mainly be responsible for leading workshops, eliciting requirements, process design and mapping and many more business analysis related tasks for projects and other types of change. You will ensure that business needs are understood and translated into requirements that enable the selection, design, and delivery of technology enabled business solutions with innovation and customer experience at the heart of design principles.
Main duties of the job
- Manage a portfolio of digital workflows through the entire change lifecycle, ensuring they meet requirements of the respective service owners, are running efficiently, empowering end users to interact with Subject Matter Experts effectively, identifying and assessing new and alternative approaches to business activities and improvements.
- Work across the directorate to gather requirements and scope new services, translating into functional and non-functional business requirements and user stories for delivery, focusing on a consistent experience and integration with existing workflows.
- Map out As-Is, and design To-Be processes supporting cost and benefit analysis.
- Work collaboratively with business users, third parties and IT throughout implementation.
- Establish and maintain technical partnerships, as the main contact for new services and changes to existing ones
- Author documentation (incl. training) for internal and external users, produce communication material promoting service benefits and represent the directorate at working groups and meetings.
- Own the service delivery plan, ensuring work is carried out to a high standard, aligning with user and service needs, business objectives and priorities, the data strategy and digital best practice.
- Produce and maintain regular reports and dashboard to measure service performance, identify bottlenecks and pressure points, driving improvements through targeted action.
The Senior Service Manager role will be pivotal in helping the Data and Cyber Security (DCS) directorate transition to a digital delivery model, where a services portal acts as the front door to a multitude of teams and specialists.
You will maintain and update existing digital services and work across the directorate to gather requirements for new services, making sure these are deployed in a timely and consistent manner, whilst monitoring and gathering continuous feedback to improve this service to meet the needs of the business.
Successful candidates will mainly be responsible for leading workshops, eliciting requirements, process design and mapping and many more business analysis related tasks for projects and other types of change. You will ensure that business needs are understood and translated into requirements that enable the selection, design, and delivery of technology enabled business solutions with innovation and customer experience at the heart of design principles.
Main duties of the job
- Manage a portfolio of digital workflows through the entire change lifecycle, ensuring they meet requirements of the respective service owners, are running efficiently, empowering end users to interact with Subject Matter Experts effectively, identifying and assessing new and alternative approaches to business activities and improvements.
- Work across the directorate to gather requirements and scope new services, translating into functional and non-functional business requirements and user stories for delivery, focusing on a consistent experience and integration with existing workflows.
- Map out As-Is, and design To-Be processes supporting cost and benefit analysis.
- Work collaboratively with business users, third parties and IT throughout implementation.
- Establish and maintain technical partnerships, as the main contact for new services and changes to existing ones
- Author documentation (incl. training) for internal and external users, produce communication material promoting service benefits and represent the directorate at working groups and meetings.
- Own the service delivery plan, ensuring work is carried out to a high standard, aligning with user and service needs, business objectives and priorities, the data strategy and digital best practice.
- Produce and maintain regular reports and dashboard to measure service performance, identify bottlenecks and pressure points, driving improvements through targeted action.
Person specification
Essential Criteria
- Experienced in designing efficient and customer focused processes that deliver a good customer experience as well as SME/technical aims
- Working knowledge of KPIs and management reporting
- Ability to create workflow diagrams, bespoke reports and service dashboards
- Proficient in managing projects, suppliers and relevant stakeholders, ensuring delivery within given constraints
- Proven ability to translate complex business requirements into clear, actionable technical specifications Documentation skills (e.g. Word/Excel/PowerPoint, Confluence)
- Training material creation and delivery experience
- Effective stakeholder management at all levels
- Strong communications skills, with the ability to craft clear, effective messaging
- An understanding of and commitment to equality of opportunity and good working relationships.
- Experience of the ServiceNow software or other work management applications
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles and will assess your Behaviours and Experience.
Stage 1: Application & Sift
Success profiles
Required
You will be required to complete an application form. You will be assessed on the listed 9 essential criteria, and this will be in the form of a:
- Application form (‘Employer/ Activity history’ section on the application)
- 750 word Supporting Statement.
The Application form and supporting statement will be marked together.
Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV.
Longlisting
In the event of a large number of applications we will longlist into 3 piles of:
- Meets all essential criteria
- Meets some essential criteria
- Meets no essential criteria
Feedback will not be provided at this stage.
Shortlisting
In the event of a large number of applications we will shortlist on the following essential criteria:
- Experienced in designing efficient and customer focused processes that deliver a good customer experience as well as SME/technical aims
If you are successful at this stage, you will progress to interview.
Please do not exceed 750 words. We will not consider any words over and above this number.
Feedback will not be provided at this stage.
Stage 2: Interview
Success Profiles
You will be invited to a remote interview.
Behaviours will be tested at interview.
The Behaviours Tested During The Interview Stage Will Be
- Changing and Improving (Lead behaviour)
- Communicating and Influencing
- Managing a Quality Service
- Seeing the Big Picture
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Location
This role is being offered as hybrid working based at any of our Core HQ’s.
We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQ’s (Birmingham, Leeds, Liverpool, and London).
Our core HQ offices are modern and newly refurbished with excellent city centre transport link and benefit from benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).
This role can also be undertaken remotely.
Future location
UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf, Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.
The new facilities will start becoming operational in the mid-2030s, with full completion by 2038. Staff will move in phases as facilities become available. If you're appointed to a role currently based at Canary Wharf, Colindale or Porton Down, please note that we'll continue investing in these sites for the next decade. As we get closer to the transition, we'll provide full information about relocation support available to staff.
Security Clearance Level Requirement
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.
Eligibility Criteria
Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).
Salary Information
If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.
£41,983- £48,128 (National)
£44,148- £50,121 (Outer London)
£46,310- £52,113 (Inner London)
Per annum, pro rata
Reasonable Adjustments
The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs.
You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/
International Police check
If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.
Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Link Below
Artificial intelligence and recruitment , Civil Service Careers
Internal Fraud check
If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for External candidates to the Civil Service.
Careers Website
Please visit our careers site for more information https://gov.uk/ukhsa/careers
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Nigel Poole
- Email : Nigel.Poole@ukhsa.gov.uk
- Email : recruitment@ukhsa.gov.uk
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles.
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaints@ukhsa.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk