Design, deliver, and scale high-quality training for transit agency customers and partners. Focus on creating modern self-serve learning and improving training delivery across Masabi.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
About Masabi_
// At Masabi, we’re powering the journeys of millions by making public transport payments simple, accessible, and seamless, whether through a mobile app, a ticket machine, or tapping a bank card. Our Justride platform is live in over 250 cities worldwide, and we partner with leaders like Uber, Moovit and Transit to drive the future of fare collection.
Your journey matters too. At Masabi, you’ll join a team of innovators with the tools and support to build the career you want.
The Role_
// We’re looking for a Customer Training Manager to design, deliver, and scale high-quality training for our transit agency customers and partners. This role focuses on creating modern self-serve learning, improving how teams across Masabi deliver training, and ensuring agencies feel confident using our products.
You’ll combine live delivery with hands-on instructional design, helping us move from a heavily live-training model to a balanced, scalable approach where self-serve learning becomes the default.
Location_
// This role is available in a fully remote model for candidates based in Colombia or Canada only.
Responsibilities_
Training delivery
- Deliver clear, engaging virtual training, with occasional blended or in-person sessions
- Own scheduling and preparation for all customer training
- Support a train-the-trainer model so CSMs and other teams can deliver selected modules
Content and self-serve development
- Audit existing materials and redesign them into modular, self-paced learning
- Create LMS content such as videos, guides, micro-learning modules and knowledge checks
- Develop persona and scenario-based content for the full agency onboarding journey
- Build handbooks, quick reference guides and other leave-behind documentation
- Work with Product, Support and Deployments so training reflects platform updates and common issues
Training strategy and improvement
- Contribute to the roadmap for Masabi’s training academy and self-serve platform
- Support the development of tiered, monetisable training offerings
- Introduce ways to measure training effectiveness
- Identify gaps and recommend improvements to increase scalability and customer satisfaction
About You_
- Experience designing and delivering training for software or technical products, with the ability to explain complex concepts clearly
- Strong instructional design skills and confident in creating LMS-based content such as modules, micro-learning, videos and assessments
- Skilled in delivering live virtual training and tailoring content to varied audiences
- Hands-on experience implementing or managing an LMS and building learning paths
- Highly organised with strong communication and stakeholder management skills
- Proactive, adaptable and comfortable working independently in a fast-changing environment
- Continuous improvement mindset and willing to iterate based on feedback and training metrics
- Interest in using AI tools for content creation and customer training
Nice to have_
- Experience training public sector, transit or SaaS customers
- Experience with UAT environments or hands-on hardware training
- Spanish or French language skills
Some of our benefits_
- 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totalling a whopping 28+ days of vacation
- Private Healthcare and Life Insurance via Trinet
- Menopause support
- Choice of a workstation
- Training allowance of up to CAD$1300 per year
- CAD$325 per year to spend on your home office
- Ability to work for up to 3 months per year from any country in the world
- Enhanced family leave
- Fun and collaborative environment with a focus on making a difference in the world
// Careers at Masabi are for people going places, driven by the mission to make transit fair and accessible for all. We’re a diverse team of innovators who lead with purpose, move with empathy, and support one another every step of the way. We believe in journeys made simple, for riders and for our people.
Whoever you are, just be yourself. We welcome applicants from all backgrounds and encourage you to bring your whole self to work. We’re already powering journeys. Ready to start yours?