Technical Support Engineer (AI Agent Vendor - 12-Month Contract)
Seeking a Technical Support Engineer for a Series C AI Agent vendor on a minimum 12-month contract. This fully remote European role requires troubleshooting complex AI-driven automation and integration issues. You will work with APIs, cloud infrastructure, and data pipelines, collaborating with engineering teams.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Technical Support Engineer (Minimum 12-Month Contract)
Fully Remote - Europe (UK Time Zone)
Series C AI Agent Vendor
Strive have partnered with a fast-growing Series C AI Agent vendor that has secured $90M in funding and is rapidly scaling it's global footprint. They are now seeking a Technical Support Engineer to join their team on a minimum 12-month contract. This is a fully remote position, open to candidates based anywhere across Europe, working on a UK time zone.
The Role
As a Technical Support Engineer, you will play a critical role in supporting customers using advanced AI-driven automation and integration technology. You will troubleshoot complex technical issues across APIs, integrations, authentication, cloud infrastructure and data pipelines, working closely with engineering and product teams.
This role requires a strong development mindset and the ability to operate comfortably in highly technical environments.
Key Responsibilities
- Diagnose and resolve complex API and integration issues
- Provide deep technical support across REST, GraphQL, and gRPC
- Investigate and support authentication and security configurations (OAuth, SAML, etc.)
- Support cloud-based infrastructure across AWS, Azure, and GCP
- Debug using tools such as Postman, HAR files, and developer utilities
- Work with databases and data integration pipelines
- Collaborate with internal engineering teams to resolve product defects
- Support customers deploying AI-driven workflows and automation
- Communicate clearly with both technical and non-technical stakeholders
Required Skills & Experience
- Strong understanding of API technologies (REST, GraphQL, gRPC)
- Solid knowledge of cloud platforms (AWS, Azure, GCP)
- Familiarity with AI concepts including LLMs, embeddings, vector databases, and prompt engineering
- Strong understanding of authentication protocols (OAuth, SAML, etc.)
- Experience working with database technologies and data integration principles
- Proficiency in JavaScript and CSS
- Proven experience troubleshooting with Postman, HAR files, and similar tools
- Strong analytical and problem-solving skills
Preferred Qualifications
- Experience with in a SaaS Product environment
- Cloud certifications (AWS, Azure, GCP)
- Previous experience as a Software Engineer or Developer
Contract Details
- Contract Length: Minimum 12 months
- Location: Fully Remote (Europe-based only)
- Working Hours: UK Time Zone
- Start Date: ASAP / Flexible