HR Shared Service Center Specialist

SSC Operational Specialist

Department: HR Shared Service Center (SSC)

Location: Ningbo

Monthly Salary: RMB 16,500 – 27,500

Annual Performance Bonus: 15% - 20% of Base Salary

Reporting Line: Reports to the SSC Head.

In addition to the competitive cash compensation — with room for premium adjustments based on experience and capability — the total rewards package also includes supplementary benefits such as living cost allowances and other support designed to enhance overall well-being.

Key Responsibilities

1. Employee Lifecycle Operations

• Execute onboarding processes, including document collection, contract preparation, system account creation, and Day-1 coordination.
• Support offboarding workflows such as resignation approvals, exit documentation, system deactivation, and final payroll coordination.
• Process employee movements (promotions, transfers, organization changes) in HR systems and inform relevant stakeholders.
• Liaise cross-functionally with IT, Finance, Administration, and department leaders to ensure operational continuity.

2. Employee Service & Help Desk

• Serve as a first-line contact for employee inquiries related to HR policies, procedures, attendance, benefits, and system navigation.
• Maintain and update the HR knowledge base, FAQs, and standardized communication templates.
• Route complex cases to HRBPs or COEs and track resolution status.
• Ensure high responsiveness and service quality in accordance with SLAs.

3. Time, Attendance & Leave Management

• Process leave applications, overtime submissions, and attendance adjustments.
• Perform monthly attendance reconciliation and escalate irregularities to supervisors.
• Generate attendance reports for payroll and compliance purposes.

4. Document, Contract & Compliance Support

• Prepare and archive employment-related documents (offers, confirmations, transfer letters, warnings).
• Assist the SSC Head in contract processing: issuance, renewal, termination, and filing.
• Retrieve and organize documentation required for audits, legal reviews, or employee cases.

5. Reporting & Administrative Support

• Support the preparation of routine HR operational reports (headcount, movements, attendance, employee inquiries).
• Maintain accurate and up-to-date HR data in the HRIS.
• Assist with travel & logistics support for CO-related operations, meetings, or employee programs.
• Support HR events, culture initiatives, and engagement activities as needed.

Must Have

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 1–3 (or above) years of experience in HR operations, shared services, or administrative coordination preferred.
• Experience with HRIS, attendance systems, or ticketing systems is an advantage.

Nice to Have

Back ground of oversea education.

Skills & Competencies

• Strong attention to detail and accuracy in data processing.
• Excellent communication and service mindset.
• Ability to handle confidential information with discretion.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint).
• Ability to work collaboratively across departments and within a structured workflow.
• Comfortable operating in a fast-paced, high-expectation environment.

Role Attributes

• Reliable, accountable, and consistent in service delivery.
• Positive, problem-solving mindset with willingness to learn.
• Proactive in improving processes and identifying inefficiencies.
• Team-oriented with strong ownership over assigned tasks.

Compensation & Development

• Competitive salary and benefits package, commensurate with experience, including:
• Structured onboarding & mentorship
• Exposure to enterprise-level capability programs
• Career growth opportunities within HR and Chairman’s Office.
• Housing or relocation support as applicable