HR Generalist - Talent Success Specialist

Job Purpose:

The Talent Success Specialist plays a key role in ensuring a consistent, compliant, and employee-centered experience across all HR functions. This position supports the full employee lifecycle, including benefits administration, leave management (FMLA/ADA), employee relations, and HR compliance. The role requires sound judgment, confidentiality, and the ability to handle complex issues with professionalism, empathy, and a solutions-oriented mindset.

Relocation to Las Vegas, NV required. Relocation assistance is available and will be discussed as part of the offer process.

Key Responsibilities:

Benefits Administration:

• Partner with brokers, carriers, and internal stakeholders to resolve escalated benefits issues, manage renewals, and support Open Enrollment communication and execution.
• Assist in the coordination of vendor data feeds and system audits to ensure accuracy between HRIS, payroll, and benefits platforms.
• Provide employees with information and support regarding their benefits.
• Ensure accurate and timely processing of benefits enrollments, changes, and terminations.
• Maintain compliance with benefits-related regulations (ACA, COBRA, ERISA, HIPAA, etc.).
• Reconcile monthly benefits invoices and resolve discrepancies with vendors.
• Prepare benefits reports and assist with annual audits and renewals.
• Support annual filings and ensure accurate recordkeeping for benefits documentation.

Leave Management:

• Communicate leave decisions clearly to employees and managers, providing status updates throughout the leave lifecycle.
• Collaborate with payroll to ensure the correct coding of leave and benefit deductions.
• Coordinate with employees, managers, and healthcare providers to ensure timely and compliant handling of leave requests and return-to-work processes.
• Maintain accurate documentation and ensure compliance with applicable regulations.

Employee Relations:

• Handle employee relations issues, providing guidance and support to employees and managers. Take ownership of cases from start to resolution, ensuring fairness, consistency, and alignment with company values.
• Document all ER actions in accordance with Talent Success documentation standards (Memo of Conversation, disciplinary templates, etc.).
• Support HR Manager in drafting and reviewing disciplinary actions, PIPs, and final written warnings, ensuring consistency with company policy and the escalation matrix.
• Develop and implement initiatives to improve employee satisfaction and engagement.
• Demonstrate sound judgment, discretion, and confidence when handling sensitive or high-impact situations.

Data Analysis and Reporting:

• Utilize strong data analytical skills to generate HR reports and insights.
• Assist with compensation modeling and other HR-related analyses.
• Maintain accurate and up-to-date HR records and documentation.

HR Compliance and Policies:

• Ensure compliance with federal, state, and local employment laws and regulations.
• Develop, implement, and maintain HR policies and procedures.
• Guide employment law and regulatory compliance.

Competencies:

Integrity

• Acts as a role model for ethical behavior.
• Resolves complex ethical dilemmas.
• Provides guidance on ethical issues to colleagues.

Accountability

• Oversees team projects and ensures accountability at all levels.
• Takes responsibility for team performance and outcomes.
• Coaches others in taking responsibility for their work.

Customer Focused

• Builds and maintains strong relationships with key customers.
• Anticipates customer needs and offers proactive solutions.
• Leads initiatives to improve customer service practices.

Time Management / Organization

• Plans and organizes team projects and resources.
• Implements effective time management strategies for the team.
• Anticipates and addresses potential scheduling conflicts.

Communication

• Communicates complex ideas clearly and persuasively.
• Manages difficult conversations with tact and diplomacy.
• Coaches others on effective communication techniques.

Teamwork

• Leads team projects and fosters a collaborative environment.
• Mentors and supports team members to enhance performance.
• Manages significant team conflicts effectively.

Self-Motivated

• Inspires and motivates others to achieve high performance.
• Takes on challenging projects and drives them to completion.
• Leads initiatives to improve team or department performance.

Required Qualifications:

• Bachelor’s degree required; HR-related field preferred.
• 3–5+ years of recent HR Generalist experience.
• Minimum 3 years of experience managing employee relations cases.
• At least 2 years of experience administering FMLA, ADA, and other leave programs.
• Experience working in a fast-paced, multi-state environment; experience with remote or distributed teams preferred.
• Strong analytical skills with the ability to interpret HR data and identify trends.
• Maintains the highest level of confidentiality and handles sensitive information with professionalism and care.
• Excellent communication, organizational, and problem-solving skills.
• Demonstrated confidence and sound judgment in handling sensitive HR matters.
• Well-versed in federal and state employment laws and HR compliance practices.
• Excellent knowledge of the employment and staffing process.
• Computer literacy including effective utilization of Internet capabilities.

Preferred Qualifications:

• Experience working with Paycom HRIS system is a plus.
• Experience with payroll and Compensation modeling is a plus.

Performance Metrics:

• Accuracy and timeliness in benefits administration, leave management (FMLA/ADA), and HR documentation.
• Effectiveness in resolving employee relations issues, maintaining confidentiality, and promoting employee satisfaction and engagement.
• Quality, accuracy, and insight of HR reporting and data analysis to support informed decision-making.
• Compliance with HR policies, employment laws, and regulatory requirements.
• Responsiveness and reliability in supporting internal stakeholders and contributing to a positive employee experience.
• Proactive ownership of HR processes, demonstrating accountability and continuous improvement.