Senior Product Manager, Microsoft 365 Onboarding and Adoption Experiences

Overview

The Microsoft 365 Growth + Experiences FastTrack team is looking for a thoughtful, analytical, high energy Senior Product Manager to build the next generation of Microsoft 365 Onboarding and Adoption Experiences. You will help transform existing deployment experiences into personalized, automated AI-powered onboarding services for all customers.    

As a Senior Product Manager for this business, you will lead, innovate, partner with engineering teams and drive development and execution for customer self-service in-product experiences while improving customer and partner satisfaction during a customer’s journey in the M365 cloud. 

This position is located at the Redmond campus with 3 days per week work in the office and 2 days per week work from home. Relocation assistance is available.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Serve as an experience owner across our in-product experiences focusing on onboarding and adoption, providing strategic roadmap development and execution.  
• Create and foster relationships with stakeholders and executives to drive strategy, orchestration, and integration efforts across partner business and engineering teams. 
• Maintain consistently high customer and partner satisfaction (NSAT/PSAT/CSAT).
• Manage customer and partner onboarding programs within expected timeframes and costs while continually driving increased effectiveness.
• Use Copilot, Agents, Azure Machine Learning and etc AI technologies to Build and Operationalize Predictive Models and Predictive Analytical Measurements to personalize digital customer experiences.
• Define and Maintain Measurement & KPIs across solutions and funnels to generate and prioritize data-driven roadmaps.
  
  

Qualifications

Required Qualifications: 

• Bachelor's Degree AND 2+ years experience in product/service/project/program management or software development
• OR equivalent experience.
  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  
  

Preferred Qualifications: 

• 2+ years experience managing cross-functional and/or cross-team projects. 
• 2+ years experience enabling customers with Industry Cloud Services, such as Microsoft cloud services. 
• Experience with Artificial Intelligence (AI), Large Language Models (LLM), natural language processing (NLP) technologies, Azure Machine Learning, Copilot, Copilot Agents to deliver impactful customer-facing products.
• Analytical skills and a data-driven approach to decision making, with a focus on measuring and optimizing product performance. 
• Communication skills and experience landing recommendations and priorities across organizational boundaries and multiple stakeholder personas eg customers, partners, executives.
• Passion to improve our customer’s onboarding experience with Microsoft 365.
  
  

Product Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.