Senior UX Designer (Government Client)

Intro

MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design to modernize and transform customer and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.

We combine design thinking with agile delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, courage, and excellence, fostering a culture of accountability and collaboration while continuously challenging each other to grow and improve. At MO, we delight in creating products and experiences that improve lives.

Overview

Are you looking to make an impact? We are looking for aUX Designer to support our government client. In this position, you will be collaborating with a small cross-functional team of technologists for Department of Veterans Affairs. If you have experience doing user research, journey mapping, and user experience design, we’d love to hear from you.

This role is remote and anticipates < 10% travel.

What You'll Do

• Collaborate with a cross-functional team of product managers, engineers and designer /researchers to deliver positive, accessible and impactful user experiences.
• Using relevant human centered design methods, develop and lead approaches to discovery that establish research objectives, directly involve users, and provide stakeholders with a deeper understanding of the environment (and its opportunities and constraints) as well as the key problems to solve.
• Design, test and rapidly iterate on prototypes to evaluate assumptions with users, demonstrate fixes for their issues, and get us closer to the envisioned service delivery state.
• Create deliverables that drive the product vision, using a mix of design systems, research findings, wireframes, sitemaps, flowcharts, storyboards, and user stories, personas and journeymaps.
• Participate in peer reviews with other designers and provide / receive direct and actionable feedback that empowers continuous learning and improvement. Proactive capturing of user insights, design opportunities, and translation into documentation of user stories and product requirements.
• Commit to inclusive and accessible product designs and builds.
  
  
  

What You'll Bring

• 2+ years of design experience in a team environment who has experience contributing to complex digital service projects and navigating stakeholder relationships.
• 2+ years experience working in a fully remote team environment or remote freelancing.
• Adept at simplifying complex processes into user-friendly workflows and interfaces.
• Ability to integrate and collaborate across design research, product management, and engineering disciplines to identify priorities and create a shared understanding as it relates to the UX and broader product direction.
• Strong understanding of information architecture.
• Experience using modern design platforms, tools and working in design systems (such as Sketch,Figma, Mural), agile methodologies, and toolsets such as GitHub and Backlog management tools to create user stories.
• Experience with prototyping at different levels of fidelity and using the right tool to drive the project forward, from card sorts, to paper / hand drawn wireframes, to mid and higher fidelity digital prototyping. Fluent in accessibility standards and ability to design according to established design systems. Experience conducting usability test sessions and evaluative feedback sessions.
• Excellent ability to communicate to and collaborate with project stakeholders and SMEs to establish support and buy-in as part of product decision-making and direction setting.
• Proficiency as a designer who can draw upon a breadth and depth of experience in at least four of the following capabilities: user research, UX, interaction design, service design, visual design,content design, design systems, user testing, and/or UI.A consultative approach with an ability to understand client expectations, work as a team, and be accountable for delivering against user needs.
• Advocacy for using human centered design methodologies and practices to ensure accessibility.
• Experience working with cross-functional teams of product managers, engineers and designers/researchers to ensure deployments map to user needs, and desired product outcomes.
• Strong communication, collaboration and problem solving skills. A growth mindset and love of learning both new ideas and ways of working, architecting radically collaborative environments that drive behaviors needed to transform experiences, and a willingness to ask for help early and often.
• An empathetic approach to conversations with users, clients, partners and MO team members.
• Nice to have: experience working on federal government systems (VA experience preferred).
  
  
  

Perks

• A fun, dynamic working environment with an energetic and diverse team
• Competitive compensation commensurate with experience
• Opportunities for career growth
• Full health benefits (medical, dental, vision)401K matching.
• Unlimited Paid Time Off (PTO)
• Short- and Long-Term Disability in addition to Life Insurance (company sponsored)
• Company sponsored parental leave
• Summer Fridays!
  
  
  

$100,000 - $114,300 a year

Compensation

Compensation for this role is $100,000 to $114,300 Annual Salary + Bene fi ts + Growth Potential

Placement within this range will be based on the competency level of the candidate. An offer will be made at one of the following tiers:

Tier 1: $100,000 — Meets minimum qualification/experience requirements. Beyond onboarding, will need additional guidance and training to perform key responsibilities of the role.

Tier 2: $107,150 — Experienced and fully-competent. Beyond onboarding, can independently perform key responsibilities of the role.

Tier 3: $114,300 — Highly-experienced and can perform all responsibilities of the role at a higher level than expected once onboarding is completed.

To honor our company-wide equitable pay system, the posted salary range and corresponding tier salaries are non-negotiable.

Note: to ensure we remain compliant with all state, county, and local employment and tax regula ti ons, applicants must currently reside in one of the following states to be considered for employment with MO. This list will be updated periodically as our Employee Experience team works to open up hiring in additional states.

AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA. MD, ME, NC, NJ, NV, NY, OR, PA, TX, VA, WA

Candidates in the Washington, DC region are preferred.

The contract this position supports requires US Citizenship.

This position will remain open through December 5, 2025.

In support of the Colorado Equal Pay Transparency Act, and others like it across the country, MO's job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility.

We're MO

All MO leaders are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO leaders are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.

If you’re excited to work with us but not sure you check every box, apply anyway! You may be just right for this role or another one.

MO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The Company reserves the right to conduct background and/or reference checks on all prospective employees. Your job offer is contingent upon satisfactory completion of such background and/or reference check as applicable. Additionally, this position may require a government background investigation to be completed and adjudicated dependent on your role and project . This offer will be withdrawn if any of the above conditions are not satisfied.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.