Highticket.io seeks a remote Customer Success Manager to build client relationships and guide e-commerce businesses through onboarding and growth. This role involves managing client interactions, tracking progress, and collaborating internally to ensure client satisfaction and retention. Ideal candidates possess strong communication, organization, and e-commerce understanding, with a professional demeanor.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Highticket.io is a consulting company that helps e-commerce businesses scale efficiently through strategy, systems, and personalized coaching. We work with fast-growing online brands, providing the structure and support they need to convert more leads and deliver a premium client experience.
We’re now looking for a Customer Success Manager to join our remote team — someone who thrives on communication, organization, and helping clients succeed. You’ll play a key role in managing client relationships, guiding them through onboarding, and ensuring every interaction reflects professionalism and care.
Responsibilities
As a Success Manager, you’ll:
- Conduct live onboarding and check-in calls with new clients via Zoom.
- Build strong, ongoing relationships with clients to ensure satisfaction and retention.
- Collaborate with internal teams to streamline processes and deliver results.
- Track client progress, identify challenges, and proactively suggest improvements.
- Manage communication through Slack, email, and CRM tools.
- Maintain a calm, confident, and positive presence on all calls.
Qualifications
- Excellent spoken and written English.
- Previous experience in client success, onboarding, or account management.
- Understanding of e-commerce, consulting, or digital business operations.
- Professional appearance and reliable, high-quality video setup.
- Strong time management and communication skills.
- Ideally based in the US or Europe (other time zones considered if flexible).
Compensation
$3,500–$4,000 USD/month (depending on experience and performance).
Fully remote position with flexible hours.
Long-term opportunity with room to grow within a fast-paced international team.