Technical Product Owner - Conversational Toolkit Video Platform

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Product Owner with Twilio in New York (USA).

We are seeking a Technical Product Owner to lead the development and enhancement of a Conversational Toolkit Video platform within a fast-growing healthcare environment. The role requires a combination of technical expertise, product management experience, and a deep understanding of contact center operations. You will drive the product vision, define the roadmap, and collaborate with cross-functional teams to deliver innovative communication solutions. This is an exciting opportunity to shape a high-impact product, improve customer experience, and integrate Twilio-powered video capabilities in a dynamic, remote-friendly environment. The position allows you to influence strategic decisions, optimize workflows, and ensure the product meets both operational and regulatory standards.

Accountabilities

• Define and communicate the product vision and strategy for the Conversational Toolkit Video platform, aligning with business objectives and customer needs.
• Develop and manage the product roadmap, prioritizing features and enhancements based on customer feedback, market trends, and business goals.
• Collaborate with cross-functional teams including engineering, design, marketing, and sales to ensure seamless development and delivery.
• Gather, analyze, and act on customer insights to enhance the user experience.
• Leverage contact center expertise to address operational challenges and optimize workflows.
• Integrate and optimize Twilio-powered video communication features.
• Apply knowledge of the healthcare and insurance sectors to ensure regulatory compliance and industry relevance.
• Lead Agile product development processes, including sprint planning, backlog grooming, and daily stand-ups.
• Monitor product performance, track KPIs, and make data-driven decisions to continuously improve the product.
• Conduct market research and competitive analysis to keep the product innovative and competitive.
  
  

Requirements

• Minimum 6 years of product management experience, ideally with a background in contact center operations.
• Technical proficiency with Twilio and other communication platforms.
• Experience in the healthcare or insurance industry is highly desirable.
• Bachelors degree in Business, Computer Science, or related field; Masters degree is a plus.
• Strong leadership, communication, and analytical skills.
• Proficiency with Agile development methodologies.
• Customer-centric mindset with a focus on improving user experience.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
  
  

Benefits

• Full healthcare benefits including medical, dental, and vision coverage.
• 401(k) retirement plan.
• Three weeks of paid time off.
• Fully remote work opportunity with flexibility.
• Dynamic work environment with growth and advancement opportunities.
  
  

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

• Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
• It compares your profile to the jobs core requirements and past success factors to determine your match score.
• Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
• When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
  
  

The process is transparent, skills-based, and free of bias focusing solely on your fit for the role.

Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!