Lead the definition and evolution of the company's brand identity and visual standards. Mentor design team members and ensure brand consistency across all customer-facing materials. This fully remote role requires exceptional visual design skills and strategic thinking.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
About the Opportunity:
The organization provides a platform to help businesses deliver outstanding customer support and has operated as a fully remote company since 2011. The team consists of over 140 people worldwide, supporting more than 12,000 companies. The Lead/Principal Brand Designer will define and evolve the organization's brand, ensuring all customer-facing materials align with strategic initiatives and business goals. This role sets visual standards, mentors team members, and ensures brand consistency across channels.
Responsibilities:
• Execute work that defines and evolves the look and feel of the brand
• Set visual standards for the team, tied to strategic initiatives and business impact
• Own and implement design systems, frameworks, and reference documents
• Inspire and mentor teammates to foster consistency and elevate the brand
• Ensure all customer-facing materials align with the organization's brand standards
• Coordinate with cross-functional partners to take projects from concept to completion
Requirements:
• Exceptional visual design skills with strong attention to detail
• Ability to lead by example and remain open to feedback
• Effective communicator, skilled in prototyping and asynchronous collaboration
• Experience handling multiple complex projects simultaneously
• Ability to root work in performance metrics and business strategy
• Capable of identifying and proposing impactful tactics
• Skilled in knowing when to use time-saving approaches and when to build new systems
• Acts as a role model and culture leader who provides clarity amid ambiguity
Benefits & Perks:
• Healthcare coverage
• Wellness resources
• Fully remote work
• Additional benefits available via the organization's careers page
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.