Join micro1 as an Insurance Customer Service AI Trainer, combining insurance expertise with AI technology to enhance customer interactions. Play a key role in training, reviewing, and optimizing AI responses for accuracy and empathy. Collaborate with engineering teams to improve customer service tools and processes.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Job Title: Insurance Customer Service Agent - AI trainer
Job Type: Full-time or Part-time (Contract)
Location: Remote
Job Summary:
Join our customer's team as an Insurance Customer Service Agent - AI trainer and play a pivotal role in transforming how insurance customer interactions are modeled and understood by advanced AI technologies. This unique opportunity blends your insurance expertise with the fast-evolving world of artificial intelligence, helping to shape next-generation customer service tools and processes.
Key Responsibilities:
- Leverage your in-depth knowledge of US insurance policies and claims to train, review, and optimize AI outputs for accuracy and quality.
- Analyze insurance-related conversations and identify common questions, pain points, and claim scenarios regarding fire, flood, equipment breakdown, and supply chain disruptions.
- Develop and refine model training materials to ensure the AI delivers empathetic, accurate, and policy-compliant customer service responses.
- Collaborate with AI engineers and project managers, providing nuanced feedback on model performance and customer journey mapping.
- Document workflows, write scenarios, and test case scripts to ensure AI training aligns with real-world customer interactions.
- Champion clear, concise written and verbal communication to translate complex policy details into user-friendly language for the AI.
- Stay current on evolving insurance policies, claims procedures, and customer service best practices to continuously improve AI models.
Required Skills and Qualifications:
- Experience in US-based insurance customer service.
- Experience handling claims for fire, flood, equipment breakdown, and supply chain issues preferably.
- Comprehensive understanding of insurance policies, claims processes, and regulatory requirements.
- Exceptional written and verbal communication skills, with proven ability to explain complex topics simply and empathetically.
- Strong attention to detail and accuracy when reviewing documentation and customer inquiries.
- Ability to anticipate customer needs and proactively address concerns through training data creation.
- Technological aptitude and willingness to work closely with AI-driven tools and platforms.
- Self-motivated, adaptable, and able to thrive in a fully remote, collaborative environment.