HR Business Partner (Romania)

About The Role

We are seeking an experienced and knowledgeable HR Business Partner to join the Otonomee team. The successful candidate will be the first HR team member in Romania and will be involved in all aspects of the business.

As an HR Business Partner, you will be responsible for providing HR support and guidance to our organization, with a specific focus on Romania labour law, payroll, policies, and procedures.

This is a critical role that requires a deep understanding of local labour regulations and the ability to effectively navigate HR issues. The ideal candidate will possess strong analytical, communication, and problem-solving skills, along with a proven track record in partnering with business leaders to drive HR initiatives.

This is a permanent work from home role.

What You'll Be Doing

Strategic HR Support:

• Collaborate closely with senior leaders and managers to understand business objectives and align HR strategies and initiatives accordingly.
• Act as a trusted advisor to business stakeholders, providing expert guidance on HR matters and helping to drive organizational effectiveness.
• Proactively identify HR trends, issues, and opportunities to anticipate and address potential challenges or risks.
  
  

Employee experience & Engagement:

• Will be a key stakeholder in creating and maintaining a culture of great employee experience
• Help support and drive engagement initiatives that foster a positive, inclusive, and high-performing work environment.
• Helping to build a best-in-class remote BPO where our team members are at the centre of everything we do
  
  

Romanian Labour Law Expertise & Compliance:

• Ensure full compliance with local labour laws and regulations, providing guidance on employment contracts, working hours, leaves, and other legal requirements.
• Stay up to date on changes in labour legislation and communicate relevant updates to the organization.
• Provide expert advice to management on an array of topics in accordance with Romanian labour law.
  
  

HR Policies and Procedures:

• Develop, implement, maintain and review HR policies, procedures, and guidelines in alignment with local labour laws and best practices.
• Work with external legal team to make sure we are compliant with Romanian labour laws
• Educate employees and managers on HR policies, ensuring awareness and adherence to established guidelines.
• Conduct regular audits to ensure policy compliance and identify areas for improvement.
  
  

Employee Relations and Conflict Resolution:

• Provide guidance and support on employee relations matters, including conflict resolution, disciplinary procedures and workplace investigations.
• Investigate and address employee complaints or concerns in a timely and fair manner, following company protocols and local labour laws.
• Mediate disputes and facilitate effective communication between employees and managers.
  
  

HR Data Analysis and Reporting:

• Analyse HR metrics and data to identify trends, patterns, and areas for improvement.
• Prepare and present HR reports to management, providing insights and recommendations to drive informed decision-making.
  
  

Your profile

A person who thrives in a fast paced dynamic environment and is up for a challenge and is excited about building something from the ground up.

• Experience working with a ‘start up/scale’ in Romania a big advantage
• Bachelor's degree in Human Resources, Business Administration, or a related field (Master's degree preferred).
• Extensive experience as an HR Business Partner or Senior HR Generalist..
• Strong knowledge of Romanian labour legislation, employment contracts, disciplinary procedures, and workplace compliance requirements.
• Proven experience in developing and implementing HR policies and procedures.
• Excellent interpersonal and communication skills, with the ability to build effective relationships with stakeholders at all levels.
• Analytical mindset with the ability to use data to drive insights and support decision-making.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Fluency in English is essential.
  
  

Why us?

• The ability and autonomy to make a difference in a scaling green field
• Salary range: 40.000 - 50.000 EUR
• Fully remote role
• Additional benefits
• The opportunity for professional growth and with a global team
  
  

About Us

Otonomee is an award-winning Customer Management Outsourcing business that delivers scalable, tech-driven, people-focused solutions. Leveraging our remote-first operating model, we optimize customer interactions, reduce costs, and increase efficiency. Our focus on remote work, automation, and data-driven insights makes us a next-generation partner for leading brands and scaling companies.

Founded in 2020 by Aidan and Hilary O’Shea, to disrupt the traditional “big city, big building” BPO model - Otonomee presents a nimble, bespoke service, that is not constrained by contact center capacity. We offer a fast, flexible, service that can ramp up anywhere, in response to market needs and can rapidly respond to seasonal or product driven demands.

Otonomee is better for People, Partners and the Planet – it’s a B Corp since Sept 2023 and was recently selected as an EY Entrepreneur of the Year finalist. In 4 years, Otonomee has grown to over 450 employees (23 nationalities) in Europe, USA & Asia.

Our clients are leading Irish and major US Tech & E-Commerce Customers, with complex global market needs, who value premium support for customers and clients.

We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all. We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly. We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow