HR Generalist - Hospitality & Restaurant Operations

HR Generalist

Raleigh, NC | Full-Time, In-Office (Monday–Friday)

$60,000 – 70,000 + relocation available

LM Restaurants is a family-owned, guest-obsessed restaurant company headquartered in Raleigh, NC. We believe in creating exceptional experiences for our guests and our people. Our HR team plays a key role in supporting our leaders, building strong people practices, and ensuring consistent, high-quality employee experiences across all locations.

This role is based in our Raleigh office and requires on-site presence five days a week.

What You’ll Do

Payroll, HR Operations & Employee Records

• Process weekly payroll for assigned locations with a high level of accuracy.
• Audit timekeeping records and resolve discrepancies with managers.
• Maintain employee records in the HRIS with accuracy and confidentiality.
• Manage employee verifications, ensuring timely and compliant responses.
• Administer garnishments, including processing orders, updating payroll, and maintaining documentation.
• Partner with the Payroll & Benefits Manager to support clean, compliant, and efficient HR operations.

Recruiting & Onboarding

• Lead non-exempt recruiting for the Home Office, including job postings, screening, scheduling, and offers.
• Coordinate temporary staffing placements for the Home Office when needed.
• Conduct Home Office new hire orientations, ensuring all paperwork, compliance requirements, and introductions are completed smoothly.
• Support restaurant hiring managers with applicant flow and recruitment coordination.
• Facilitate a seamless onboarding experience, including I-9 verification, new-hire paperwork, HRIS setup, and first-day preparation.
• Ensure all onboarding steps are completed in compliance with policy and legal requirements.

Workers’ Compensation & Unemployment

• Serve as the first point of contact for workplace injury reports and workers’ compensation claims.
• Coordinate documentation, incident investigations, and follow-up with insurance partners.
• Manage unemployment claims, respond to inquiries, and participate in hearings as needed.

Employee Relations, Auditing & Compliance

• Assist HR Business Partners in addressing employee relations concerns by gathering information, coordinating documentation, and supporting investigations.
• Provide timely, professional customer service to employees and managers.
• Help ensure consistent application of policies and a positive employee experience.
• Conduct regular HR audits (I-9, personnel files, payroll records, compliance training).
• Identify process gaps and recommend improvements to strengthen efficiency and compliance.
• Support annual HR calendar initiatives, including reporting, training, and policy updates.

Employee Engagement

• Conduct exit interviews and track turnover trends to provide insights to HR leadership.
• Maintain birthday and anniversary programs, ensuring timely recognition of employees.
• Support company-wide recognition programs and appreciation initiatives.
• Track participation and program effectiveness, making recommendations to enhance engagement.
• Partner with HR leadership to strengthen overall employee engagement and workplace experience.

What You’ll Bring

• 2–4 years of experience in HR, payroll, or HR operations (hospitality experience a plus).
• Strong attention to detail with a passion for accuracy.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Excellent communication and customer-service skills when working with employees and managers.
• Experience with payroll systems, HRIS platforms, or applicant tracking systems.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Comfortable working on-site in the office five days per week.
• Bachelors degree; HRCI/SHRM certifications preferred

Why You’ll Love Working With Us

• A supportive, people-first HR team.
• Opportunities for growth within a multi-concept restaurant company.
• Strong benefits, competitive pay, and the chance to make a real impact on our people experience.