Student Experience Architect

Arizona State University

Student Experience Architect

Campus: Tempe

JR114992

End Date: December 14, 2025

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Provides leadership and support in planning, managing, developing, and evaluating departmental strategy, initiatives and activities.

Job Description:

University College is redefining student success through a model that fuses human flourishing, design thinking, and evidence-driven innovation. The Student Experience Architect (Architect) plays a critical role in this transformation, helping University College design, test, and scale holistic, student-centered approaches that unite academic, social, and emotional well-being. The Student Experience Architect will join a collaborative, cross-functional team shaping the next generation of learning and belonging at ASU, one that treats every learner as a designer of their own journey.

This position is funded in whole or in part by sources other than general operating appropriation and may terminate when funding is no longer available.

Position Sala ry Range: $70,000-$90,000 per year; DOE

Essential Duties:

• Oversee the development of an integrated student experience strategy grounded in flourishing research that emphasizes well-being, belonging, purpose, and resilience across University College units. Ensure that this framework informs both program design and day-to-day student support practices. This framework informs both program design and day-to-day student support practices, including rapid prototyping of interventions to test and iterate on well-being enhancements.
• Design strengths-based, adaptive learning and support experiences that integrate Life Design principles and translate flourishing research into actionable practices for staff, coaches, and faculty.
• Drive a culture of innovation and continuous improvement through rapid-cycle experimentation and data-informed decision-making.
• Pilot and evaluate new approaches, coordinate feedback loops, and model agile leadership that supports thriving students and scalable impact.
• Serve as a central connector ensuring consistency, alignment, and customization of flourishing-based practices across programs serving diverse and high-need student populations.

Desired Qualifications:

• Master’s degree in a relevant field such as epidemiology, data science, education, social science, business, or a related discipline and five (5) years of experience in program design, analytics, or organizational learning—including customer experience strategy, user journey optimization, or retention-focused roles— including three (3) years leading projects or teams. Experience may be drawn from higher education, healthcare, technology, corporate, nonprofit, or public-sector settings. Or any equivalent combination of education and experience that provides comparable knowledge, skills, and abilities.
• Documented success improving key outcomes such as engagement, retention, performance, or well-being for individuals or teams, with evidence of outperforming institutional, business, or industry benchmarks.
• Proven ability to design, execute, and evaluate data-informed interventions using experimentation, A/B testing, or mixed-methods approaches.
• Demonstrated proficiency in research design, data analysis, and visualization using statistical, qualitative, and behavioral methods.
• Experience supporting learning, performance, or personal development in diverse populations through scalable systems of coaching, training, or design.

Working Environment:

• Activities are performed in an environmentally controlled office setting, subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
• Required to stand for varying lengths of time and walk moderate distances to perform work
• Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds

Department Statement:

Historically, University College offers students a range of academic services, such as tutoring, career and major exploration classes, success courses, and college transition programs like ASU’s First-Year Success program, among others. These programs and initiatives were conceived to support ASU’s goal of improving student retention and persistence toward graduation. Today, University College is going through an exciting reinvention, focused on broadening its offerings for all learners from every major and at any stage of their academic journey. University College’s goal is to disrupt the 20th-century model of higher education by:

• We design personalized learning experiences to end achievement disparities for students of all backgrounds.
• We design for an integrated work and learning future.
• We design services to support learners at scale by using design thinking, analytics, automation, and intelligent agents.
• University College is guided by five key design principles:
• Learners First – Begin with a focus on learner’s needs.
• Be Bold – The problems we are working on demand it.
• Simplify – Remove the unnecessary.
• Personalize – 1:1. Connect. Care. Create value for the learner.
• Collaborate – Radically. We are in this together.
• A wide range of new programs and services is currently under development.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$15426.htmld

To be considered, your application must include all of the following attachments:

Cover letter

Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

To view full description or to apply please click this link:

https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Student-Experience-Architect_JR114992?q=JR114992