Client Experience Specialist - Family Law

JOB DUCK IS HIRING A CLIENT EXPERIENCE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Client Experience Specialist and become the trusted first point of contact for a compassionate Family Law practice. In this role, you will guide prospective clients through their first steps with care and professionalism, ensuring every call and message is handled promptly and thoughtfully. You will shape the client journey by answering calls, gathering screening information, qualifying leads, and scheduling consultations, enabling attorneys to focus on advocacy while you deliver a smooth intake experience. This position is ideal for a detail‑oriented communicator who thrives in a service‑driven environment, stays calm under pressure, and enjoys helping people through sensitive moments. If you value accuracy, empathy, and teamwork, you will flourish here and grow alongside a supportive firm that treats you like family.

Schedule:

Monday to Friday from 8:00 AM to 5:00 PM MST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Following intake scripts to gather client information for screening and document all details accurately in Clio Grow
• Upholding confidentiality, privacy standards, and firm policies in all communications and records
• Screening and qualifying leads according to firm criteria and escalate appropriately to attorneys or team members
• In the future supporting light podcast related tasks such as sharing episode links with clients on LinkedIn and basic outreach
• Scheduling consultations and managing calendar holds while confirming preparation details for the legal team
• Maintaining up to date client records, notes, and statuses to ensure visibility and continuity across the team
• Answering incoming calls as the primary first point of contact and deliver a reassuring, professional client experience
• Collaborating with attorneys and staff to refine intake questions, scripts, and qualification criteria
• Reaching out to contact form inquiries via email and tracking follow ups through CRM workflows
• Coordinating with Uma VoIP and internal tools to ensure clear call routing and reliable connectivity
• Monitoring call volume and response times, proactively flagging urgent matters or trends that impact the client journey

What We’re Looking For:

• At least one to two years of experience in similar roles
• Excellent verbal and written communication
• Strong client service orientation with empathy and discretion
• Detail‑oriented data entry and documentation in CRM systems
• Time management and prioritization in a fast paced environment
• Comfortable handling sustained call volume with professionalism
• Proficiency with VOIP systems and cloud-based tools
• Ability to follow structured intake workflows and qualify leads
• Collaborative mindset with proactive problem solving
• Integrity and respect for confidentiality and sensitive information
• Interest in Family Law and helping people navigate difficult situations
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1150 USD to 1220 USD
• Paid time off and holiday pay.
• Referral and annual bonuses.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.