Operations Manager - LATAM

Seeking LATAM-based candidates who are LATAM citizens. Only English CVs will be accepted.

Position : Operations Manager

Working Schedule : 8a-5p MST

Salary Range :CAD $2,000-$3,000 | USD $1427-$2141 Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

Job Summary

Role Overview (Core Purpose)

The Operations Manager is the operational backbone of the company, responsible for ensuring every system, program, and process runs smoothly across all departments. This role exists to protect the client experience, improve operational efficiency, and support the leadership team by owning all behind-the-scenes execution.

You will ensure that:

• Programs run smoothly with no tech or delivery issues.
• Financial and payroll processes are accurate and on time.
• Clients feel supported and retained throughout their journey.
• Systems and Standard Operating Procedures (SOPs) are organized, optimized, and continuously improved.
• The company can scale efficiently without sacrificing quality.

About the Company

We are on a mission to revolutionize the real estate industry through best-in-class tech, AI, coaching, education, branding, and services. We have built one of the most respected brands in the space by delivering real impact and results for thousands of agents. We are mission-driven, values-aligned, and committed to honesty and transparency.

Why Join Our Team

• Work From Anywhere: 100% remote team with no hourly tracking—you are trusted to deliver results.
• Continuous Growth & Paid Education: Access to top-tier trainings, certifications, and mentorship from Founders and leading industry marketers.
• Industry Leadership: Join a company that is leading the entire real estate industry and operates one of the largest YouTube channels in the space.
• Dynamic Culture: Supportive, no-drama, driven environment where you work closely with the leadership team.
• Career Growth: Clear promotion paths from contributor → leader → department head, with the opportunity to build and lead your own team as we scale.

Core Responsibilities

1. Financial & Billing Operations

• Manage all billing—failed payments, disputes, Stripe follow-ups, invoices, and revenue tracking.
• Handle client payment recovery directly to ensure no revenue leakage.
• Track and process sales commissions, team payroll, and team reimbursements (25th of every month).
• Audit software subscriptions and company expenses to reduce waste and protect profit margins.

2. Sales Operations

• Act as right-hand support to the Sales Manager, assisting with follow-ups, pipeline tracking, rescheduling, and CRM oversight.
• Manage scorecards, commission sheets, and weekly performance data.
• Double-check the CRM for missing leads or broken automations and fix or escalate as needed.

3. HR & Team Operations

• Own team calendar management, weekly meeting coordination, and agenda documentation.
• Review client communication channels daily to identify potential issues, delays, or absent team coverage and act immediately.
• Monitor customer support tickets and community engagement to ensure fast response and retention.
• Support interview coordination, scheduling, and communication with applicants and new hires.

4. Systems, SOPs & Innovation

• Audit, map, and optimize all internal workflows using tools like Miro, Notion, and https://www.google.com/url?sa=E&source=gmail&q=Monday.com.
• Build and maintain a central SOP library for all core systems (onboarding, fulfillment, client success).
• Bring new AI tools, automations, and optimization ideas weekly to the Director of Operations.
• Lead special projects such as merging Stripe accounts, email migrations, and workflow automation testing (Zapier, Make, GHL).

5. Client & Program Operations

• Oversee the delivery of all programs to ensure smooth execution.
• Manage the onboarding flow, reminders, and program updates with zero technical issues.
• Conduct success calls when needed, identify at-risk clients early, and re-engage them proactively.
• Maintain a clean community space, organize recordings, and ensure all posts, calls, and updates are accurate.

Required Qualifications

Experience & Skills

• 3–5+ years in operations, systems, or project management within a marketing agency, SaaS, or startup environment.
• Proven record of building and improving systems (not just maintaining them).
• Strong billing & financial management skills, including experience with payroll, commission tracking, and expense auditing.
• Solid knowledge of CRM and automation tools (https://www.google.com/url?sa=E&source=gmail&q=Monday.com, GHL, Zapier, Make, Slack, etc.).
• Exceptional written and verbal communication—clear, concise, and professional.
• Tech comfort—can learn new software fast and train others on it.

Personality & Work Traits

• Resilient & Mentally Tough: Thrives under pressure and remains calm in chaos.
• Proactive Problem Solver: Never waits to be told; anticipates issues before they appear.
• Systems Thinker: Sees the big picture and builds process-driven solutions.
• Disciplined & Organized: Structures priorities daily without supervision.
• Ownership Mindset: Takes full responsibility for outcomes and protects operations and profitability.
• AI-Curious: Enjoys testing new tools to save time and scale results.

Compensation & Benefits

• Salary Range: Competitive base salary, with a typical range of $2,000 to $3,000 CAD per month.
• Bonus Potential: Annual performance bonus potential of up to $2,000 CAD per year.
• Paid Time Off (PTO): Up to 2 weeks (10 days) paid vacation and 10 paid sick days per contract year.
• Educational Benefits: Free access to all company courses, coaching sessions, and support for custom training or certifications.
• Year 2+ Enhanced Benefits: Eligibility for annual credits for wellness, home office equipment, travel, medical expenses, and additional educational investment.
• Career Growth: Clear advancement path to Operations Manager or Client Success Director.