Manage IT support tickets, provide end-user support, and collaborate with teams to resolve issues. Work in an international environment with opportunities for growth and development. Relocation to the US may be required.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Beautynova, a group of selected companies operating in the professional haircare, created for the development and consolidation of successful brands distributed worldwide, is looking for an
IT Support Specialist
to join our global IT team.
The role involves managing first and second-level support tickets related to business applications (ERP, WMS, and CRM), as well as infrastructure and end-user support activities. In addition, the role requires working closely with users to understand and analyze their requests, then collaborating with the Italian team to review and evaluate the proposed solutions.
The candidate after an induction period in Italy will move to US to provide support to resolve issues, while coordinating closely with the IT team in Italy.
Key Responsibilities:
- Manage first and second-level support tickets for ERP, WMS, and CRM applications.
- Provide daily IT support for end-user devices (PC setup, configuration, troubleshooting).
- Oversee infrastructure-related tickets (network, servers, printers, connectivity issues).
- Diagnose, resolve, and escalate incidents as needed to ensure timely issue resolution.
- Collaborate with the IT team Italy/US to ensure alignment and knowledge sharing.
- Prepare technical documentation and maintain accurate ticket records.
- Support IT projects and system rollouts when required.
- Ensure compliance with company IT standards, policies, and procedures.
- Availability to travel across Italy and US based on workload and project requirements.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- 2+ years of experience in IT support (first and second-level).
- Strong knowledge of ERP, WMS, and CRM systems: knowledge of JD Edwards is a plus.
- Knowledge of Oracle database and SQL language
- Proficiency in Windows operating systems, Microsoft 365, and IT infrastructure basics (networking, servers, hardware).
- Hands-on experience with PC setup, configuration, and troubleshooting.
- Familiarity with IT ticketing systems and ITIL best practices.
- Excellent problem-solving and communication skills.
- Fluency in English and Italian (written and spoken).
- Flexibility to travel internationally and work across different time zones when required.
What We Offer:
- Opportunity to work in an international environment.
- Exposure to both application and infrastructure support activities.
- Professional growth and development in a dynamic team.
Location: Turate – possible relocation to New Jersey.
The job offer is intended for candidates of all genders in compliance with Legislative Decree 198/2006.