We are looking for experienced L1 Service Desk Analysts to provide first-line IT support for end users across Europe. This is a fully remote role with rotational 24x7 shifts. Candidates will be the first point of contact for IT incidents.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
L1 Service Desk Analyst
No. of pax: 6
Salary budget: Open based on market rate. Pls share your competitive expected daily/monthly rate
Location: Remote (Work From Home), Europe
Employment Type: Contract, 6 months (extendable)
Role Overview
We are looking for experienced L1 Service Desk Analysts fluent in Flemish + English or Dutch + English to provide first-line IT support for end users across Europe. This is a fully remote role with rotational 24x7 shifts, including weekends. Candidates will be the first point of contact for IT incidents, providing timely and effective resolutions while ensuring a high-quality end-user experience.
Key Responsibilities
- Provide L1 Service Desk support via voice calls, emails, and chat; log tickets in Jira ITSM with full details
- Troubleshoot issues related to computer hardware (desktops/laptops), Windows OS, mobile devices, printers, and Microsoft 365 applications
- Perform Active Directory (AD) and Microsoft 365 application troubleshooting
- Escalate unresolved issues to deskside support or IT infrastructure teams as appropriate
- Maintain accountability for meeting service levels and ensuring end-user satisfaction
- Participate in 24x7 rotational shifts, including weekends
Requirements
- Minimum 2 years of experience in L1 Service Desk or similar roles
- Fluency in Flemish + English or Dutch + English
- Hands-on experience with Active Directory, Microsoft 365, printer troubleshooting, and desktop support
- Strong problem-solving and communication skills
Optional / Advantageous
- Experience supporting end users across multiple countries in Europe
- Familiarity with ITSM tools such as Jira
Benefits
- Fully remote work
- Flexible daily-rate contract, 6 months extendable
- Opportunity to work with a multinational client and diverse end-user base