AI Summary
The role involves providing technical support and maintaining IT operations in a remote Ireland environment. It requires troubleshooting hardware, software, and network issues, supporting users, and assisting with IT upgrades. The position offers professional development, modern tools, and a collaborative culture.
Key Highlights
Provide first- and second-level technical support to users
Maintain system performance, documentation, and security standards
Support setup, management, and troubleshooting of hardware, software, and network issues
Technical Skills Required
Benefits & Perks
Fully remote role within Ireland
Supportive, collaborative culture
Professional development opportunities
Job Description
📌 We’re Hiring: IT Support Engineer
đź“Ť Location: Remote (Ireland)
đź•’ Employment Type: Full-Time
đź’Ľ Level: Junior / Mid-Level
We’re seeking a skilled and customer-focused IT Support Engineer to provide technical support and maintain smooth IT operations across the organization. You will help troubleshoot issues, support users, and ensure the reliability of our systems in a fast-paced, remote-first environment.
🎯 Key Responsibilities- Provide first- and second-level technical support to internal users.
- Diagnose and resolve hardware, software, and network issues.
- Support setup and management of accounts, permissions, and devices.
- Maintain system performance, documentation, and IT standards.
- Assist with IT upgrades, deployments, and security best practices.
- 2–5 years of experience in IT support or technical support roles.
- Strong troubleshooting, diagnostic, and problem-solving abilities.
- Familiarity with Windows, macOS, and cloud environments (Microsoft 365, Google Workspace).
- Basic understanding of networking, cybersecurity, and IT protocols.
- Fluent in English.
- Based in Ireland with the legal right to work full-time.
- Fully remote IT role within Ireland.
- Opportunity to work with modern tools and cloud-based systems.
- Supportive, collaborative, and tech-driven culture.
- Professional development opportunities.
- Competitive compensation and benefits.