IT Support Technician (1st & 2nd Level) - Everience TUNISIA
Relocation
AI Summary
Everience TUNISIA is seeking an IT Support Technician to provide 1st and 2nd level support for workstations, mobile devices, and infrastructures. Responsibilities include incident resolution, hardware/software support, and customer service. Fluency in Dutch and English is required.
Key Highlights
Provide 1st and 2nd level support for workstations, mobility devices, and infrastructures.
Support computer systems and mobile devices for hardware and software incidents.
Manage inventory, installation, and removal of IT equipment.
Demonstrate excellent customer service and interpersonal skills.
Experience in a large enterprise environment (+400 users) is required.
Technical Skills Required
Benefits & Perks
Open to people with disabilities
Job Description
Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...
Job Description
- Assist the client with first and second level support on workstations, mobility devices
- infrastructures (installations, replacement, change, relocation, removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad, iPhone,) in case of software incidents
- Provide support of inventory units (monitors, local printers, local scanners, and notebook
- docking stations) as well as support for local network printer systems
- Receive materials and spare parts, inventory, prepare for installation, install, and ensure
- feedback to customers
- Always demonstrate excellent customer service
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards, KPIs)
- Monitoring and improvement of procedures and documentation
- Incident and request processing (ITIL – ticket tracking)
- IT Support experience in a large enterprise environment (+ 400 users)
- At least 1 years of onsite support and customer care is required
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
- Motivation and real desire to improve and learn
- Organized, able to work independently, pragmatic, and hands-on approach
- Spoken languages: DUTCH (fluent) AND English (fluent)
All our positions are open to people with disabilities