Support and maintain IT systems in a laboratory environment. Install and manage Windows-based computers connected to lab instruments. Troubleshoot technical issues and ensure system security.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Role: Lab IT Support Specialist
Duration: 6+Months (Contract#W2 Only)
Location: Cambridge, MA(Onsite)
Overview:
This role supports and maintains IT systems in a laboratory environment. You’ll install and manage Windows-based computers connected to lab instruments, troubleshoot technical issues, and ensure all systems follow company policies and security requirements.
Key Responsibilities :
- Set up and support lab IT systems and benchtop computers connected to scientific instruments.
- Maintain Windows PCs, operating systems, hardware, printers, and core applications.
- Ensure all lab computers stay connected, secure, and up to date.
- Handle equipment onboarding, relocation, and retirement.
- Manage user permissions, security policies, and group policies on Windows platforms.
- Troubleshoot and repair IT and instrument-related issues; escalate when needed.
- Keep accurate inventory of lab equipment, computers, software, and tools.
- Follow documented procedures and best practices.
- Participate in team meetings and submit weekly reports.
- Serve as a point of contact for software and hardware questions.
- Ensure compliance with client corporate policies.
Critical Skills
- Strong customer service and ability to understand user requests.
- Strong problem-solving skills for complex technical issues.
- Good verbal and written communication.
- Ability to manage multiple tasks and projects on time.
Basic Qualifications
- Associate degree in Computer Science or
- 1+ year of technical experience with Windows systems, Microsoft Office, networking, remote access, or backups.
Preferred Qualifications
- Experience with scientific instruments.
- Experience in a life sciences or laboratory environment.
Physical Requirements
- Occasionally move around labs; remain seated for parts of the day.
- Regular bending, stretching, and equipment handling.
- Lift up to 25 lbs regularly; up to 100 lbs occasionally.
- Must have clear close-range and distance vision for instrument work.
- Use computers and office equipment as needed.
Must-Have Skills
- ServiceNow
- Windows 11 upgrade experience
Nice-to-Have Skills
- Group Policy
- Active Directory
Additional Notes
- Open to junior candidates.
- Pharma or life sciences IT background strongly preferred (e.g., AstraZeneca, Moderna, hospital IT).
Kindly share resume at gaurav@stellarconsulting.com or call me at 678-935-7045 to discuss more!