Security Services Field Success Representative (Technical Support Engineer)
Remote
AI Summary
Provide pre-sales technical support for cybersecurity services, support sales teams, and facilitate onboarding of new customers.
Key Highlights
Provide pre-sales technical support for cybersecurity Managed and Advanced Support services
Support sales teams and partners with technical questions
Facilitate onboarding of new customers
Serve as an escalation point for delivery issues
Work across EMEA with focus on designated territories
Technical Skills Required
Benefits & Perks
Competitive compensation package
Supportive and trusting work environment
Flat structure and collaborative team
Professional development opportunities
Remote work (fully remote)
Job Description
Arrow Electronics
Security Services Field Success Representative (Technical Support Engineer)
Location: United Kingdom (Fully Remote)
Description
Arrow Enterprise Computing Solutions (ECS) delivers IT distribution, consulting and channel enablement services to leading technology vendors and partners. They are hiring a Security Services Field Success Representative to support cybersecurity service sales and ensure smooth onboarding and delivery across EMEA.
What You’ll Do
- Provide pre-sales technical support for cybersecurity Managed and Advanced Support services
- Support sales teams and partners with technical questions
- Facilitate onboarding of new customers, acting as the link between sales and service delivery
- Serve as an escalation point for delivery issues
- Work across EMEA with focus on designated territories
- Operate within a sales compensation plan with variable OTE tied to sales goals
What You’ll Bring
- Strong understanding of security architectures and solutions (endpoint, email, web/network protection, ZTNA)
- Ability to explain key customer benefits and common challenges
- Technical and sales acumen
- Ability to work independently with minimal guidance
- Skilled at identifying issues from incomplete data and proposing solutions
- Strong communication skills; English required, German a plus
What’s in It for You
- Competitive compensation package
- Supportive and trusting work environment
- Flat structure and collaborative team
- Professional development opportunities
Apply now via Haystack.