Senior Windows System Engineer

Our Company

At Doxa, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

Our commitment to fostering a vibrant and supportive team culture sets Doxa apart. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you personally and professionally thrive.

Location: Remote – Colombia

Work Environment: Colombian and international teams

Work Hours: Monday to Friday, 7:00am–4:00pm CST or 8:00am–5:00pm CST

Salary range: Max $9,500,000 COP per month

Contract Type: Long-term

Languages Required: Advanced English and Spanish (Bilingual)

Role: Windows System Engineer

⚠️ Please note: Candidates without advanced English proficiency will not be considered for this position.⚠️

REQUIREMENTS:

• Advanced English Level
• A bachelor’s degree and 2 years of industry experience or an associate degree and 4 years of industry technical experience including, but not limited to, Windows technologies including Microsoft Office, networking, remote computing, and backup systems
• Experience with systems administration, audits, and firewalls
• Experience with Windows Server 10 and 11
• Excellent customer service skills complimented by an ability to listen to and interpret client requests
• Ability to troubleshoot complex technology issues
• Strong verbal and written communication skills
• Ability to identify, track, and complete tasks for multiple projects under prescribed timeframes
• Experience in a multi-client environment
• Aptitude in data management, analytics, reporting preparation
• Ability to function in an autonomous environment—independent worker, self-directed

Education:

• Bachelor’s degree with 2 years of industry experience OR
• Associate degree with 4 years of industry technical experience.

Experience:

• Windows Server 10 and 11.
• Systems administration, audits, and firewalls.
• Networking, remote computing, backup systems.
• Multi-client environment experience.

Skills:

• Strong troubleshooting abilities for complex technology issues.
• Excellent customer service skills with the ability to interpret client needs.
• Strong verbal and written communication.
• Data management, analytics, reporting preparation.

Characteristics:

• Autonomous, self-directed, and proactive.
• Organized and able to manage multiple tasks across different projects.
• Analytical mindset with a focus on continuous improvement.

RESPONSIBILITIES:

• Implement, monitor, and provide technical support for customer laboratory IT environments, typically integrated with instrumentation
• Implement customer-specified benchtop computing design and processes
• Administer and assure connectivity of customer’s Windows-based platform
• Conduct and maintain inventories of client systems
• Provide support on the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications, and imaging of computers
• Manage on-boarding, retirement, and relocation of equipment
• Implement Windows-based security including, but not limited to, user/group permissions, file/folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades, and/or solutions to improve the overall support of the desktop platform on time
• Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
• Identify and remediate security issues identified by the company’s processes
• Document and provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of client hardware and software infrastructure
• Submit monthly NetAdmin reports to the vCIO for each client assigned
• Act as client liaison for software/hardware-related inquiries
• Participate in client team meetings
• Support multiple clients and projects