Business Analyst/Scrum Master - Complaints Handling Platform

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Hi,

Hope you are doing well !!

I have an urgent position. Kindly go through the Job description and let me know if this would be of interest to you.

Job Title: BA Scrum Master

Location: Onsite in Alameda, CA 94502 (Local will be a high preference but relocation is fine)

Duration: 6+ Months Contract

• While sharing resume mention consultant location and visa status***
  
  

Job Description:

Required

What we need : Need BA Cum Scrum Master with Domain in Product Companies and must have experience in manufacturing

We are looking for an experienced BA/Scrum Master to lead Agile delivery and business analysis for our complaints handling platform. The role combines Scrum Master responsibilities with business analysis expertise, ensuring smooth sprint execution, backlog refinement, and compliance with regulatory standards.

Key Responsibilities:

Scrum Master Responsibilities

Facilitate Agile ceremonies: daily stand-ups, sprint planning, retrospectives, and reviews.

Remove impediments and ensure the team adheres to Scrum principles and timelines.

Coach the team on Agile best practices and foster a culture of continuous improvement.

Collaborate with Product Owners to prioritize backlog and align sprint goals with business objectives.

Track and report team performance metrics using JIRA dashboards.

Business Analyst Responsibilities

Gather, analyze, and document business requirements for complaints handling workflows.

Create user stories, acceptance criteria, and process flows in JIRA and Oracle Agile.

Conduct requirement workshops with stakeholders and ensure traceability.

Validate solutions against regulatory compliance (e.g., ISO, GDPR) for complaint data.

Support UAT and ensure deliverables meet business needs.

Required Skills & Tools

Agile & Scrum Expertise: Certified Scrum Master (CSM/PSM) preferred.

Tools:

• JIRA backlog management, sprint planning, reporting.
• Oracle Agile PLM change management and compliance workflows.
  
  

Domain Knowledge:

• Complaints handling processes in regulated industries (e.g., healthcare, finance).
• Familiarity with root cause analysis, escalation workflows, and SLA tracking.
  
  

Strong communication and stakeholder management skills.

If you are interested, please share your updated resume and suggest the best number & time to connect with you.

Thanks & Regards,

Abhishek Yadav

DMS Vision Inc. |

4645 Avon Lane, Suite 210, Frisco, TX 75033

Email: | Phone : | EXT - 103