Lead Quality Assurance Analyst for Omni-Channel E-Commerce Platforms
Randstad Mexico is hiring a Lead QA Analyst to oversee testing of multi-channel customer-facing platforms, including e-Commerce, OMS, and integrated solutions. The role involves defining QA strategy, leading testing efforts, and ensuring a seamless customer experience across digital and physical channels. It offers a remote contract position with opportunities for renewal and competitive benefits.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
About The Company: Randstad is the #1 HR Services Provider in the world, and we are looking for a Lead Quality Analyst to join our Nearshore Center at Randstad Mexico. This is your chance to join a dynamic, collaborative, and fast-paced environment where your expertise will make a real impact!
The QA Lead for Online & Offline initiatives will drive the quality assurance of our critical customer-facing platforms, encompassing e-Commerce websites, Order Management Systems (OMS), and integrated OmniSales solutions. This role is pivotal in ensuring a seamless, high-quality, and consistent customer experience across all digital and physical sales channels.
Key Responsibilities:
- Define and execute comprehensive QA strategies for e-Commerce platforms, mobile applications, OMS, and omni-channel integrations.
- Lead testing efforts for new features, promotional campaigns, system enhancements, and critical integrations (e.g., payment gateways, inventory).
- Focus on user experience (UX) testing, functional accuracy, performance, and security across various devices and browsers.
- Instruct product owners, developers, and business stakeholders to translate business requirements into robust test cases.
- Oversee defect management, risk assessment, and provide sign-off for releases impacting O+O capabilities.
- Promote best practices in web and mobile testing and contribute to the evolution of our O+O QA framework.
Essential Qualifications:
- Bachelor's degree in Computer Science, Marketing, or a related field.
- Extensive experience (10+ years) in QA leadership, specifically with e-Commerce platforms (e.g., Salesforce Commerce Cloud, Magento, Shopify Plus).
- Solid understanding and experience with Order Management Systems (OMS) and their integration points.
- Proven track record in testing omni-channel functionalities and customer journeys.
- Familiarity with web testing tools (e.g., Selenium, Playwright) and mobile testing frameworks.
- Strong understanding of agile methodologies and excellent communication skills.
Benefits:
- 100% remote position.
- A 4-month contract with strong potential for renewal.
- Attractive compensation & benefits package.
At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2021 DiversityInc Top 50 company, a 2021 Top 10 Global Champion for Supplier Diversity & Inclusion, a Military Friendly company for Veterans, Military Spouses & Suppliers, 2021 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad, you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.