AI Summary
Seeking a skilled Service Desk Engineer for a fully remote IT support role. Responsibilities include providing technical assistance, troubleshooting client IT environments, and ensuring high customer satisfaction. This position offers exposure to diverse technologies and an opportunity for growth in IT service delivery.
Key Highlights
Provide technical support for client IT environments (workstations, servers, peripherals, networks).
Troubleshoot issues across various Microsoft technologies, VMware, Citrix, and cloud platforms.
Serve as a key point of contact for clients, ensuring high satisfaction and timely resolution of support requests.
Technical Skills Required
Benefits & Perks
Fully remote, full-time position
Competitive hourly rate ($22-$25 per hour)
Four weeks of accrued PTO
Seven paid national holidays
Medical, dental, and vision insurance
Company-paid life insurance
Short/long-term disability coverage
Voluntary benefits (critical illness, accident, Legal Shield, identity theft protection)
401(k) plan with discretionary match
Employee referral bonus program
Extensive training resources (ADP My Learning, Pluralsight, Technical/Leadership Academies)
Employee Assistance Program
StandOut engagement tools
Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Desk Engineer in the United States.
We are seeking a skilled and motivated Service Desk Engineer to join a fast-paced, fully remote IT support environment. This role involves providing technical assistance, troubleshooting, and maintenance across client IT workstations, servers, peripherals, and network systems. The engineer will serve as a key point of contact for clients, ensuring high levels of satisfaction while maintaining productivity and service standards. With exposure to diverse technologies—including Windows Server, VMware, Citrix, and cloud-based platforms—this position offers an opportunity to grow expertise in IT support and service delivery. The ideal candidate thrives in collaborative, client-focused settings and is committed to maintaining security, privacy, and operational excellence.
Accountabilities
- Provide technical support for client IT environments, including workstations, servers, peripherals, and networking equipment
- Answer incoming support requests, managing multiple tickets simultaneously while maintaining high customer satisfaction
- Troubleshoot issues across Microsoft Windows Server, Exchange, Hyper-V, RDS, VMware ESXi, Citrix Virtual Apps & Desktop, Veeam Backup, and other IT systems
- Maintain consistent communication with clients through phone, email, and other channels to ensure timely resolution
- Implement best practices, company core values, and IT service standards in all interactions
- Document resolutions, troubleshoot logs, and provide guidance to clients as needed
- Support MSP tools and applications such as ConnectWise, LabTech, and IT Glue as applicable
- Proven experience in IT support or service desk roles with proficiency in workstation and server troubleshooting
- Strong knowledge of Microsoft Windows Server, Exchange, Hyper-V, RDS, VMware ESXi, Citrix, and cloud technologies (e.g., Office 365, Azure)
- Experience with networking fundamentals, including routers, switches, firewalls, and wireless configuration
- Familiarity with MSP applications and IT service management platforms is a plus
- Excellent verbal and written communication skills
- Ability to manage multiple tickets and maintain high service levels in a remote work environment
- Strong problem-solving, critical thinking, and organizational skills
- Commitment to security, privacy, and IT best practices
- Fully remote, full-time position with no travel required
- Competitive hourly rate ($22-$25 per hour, depending on experience and qualifications)
- Four weeks of accrued PTO and seven paid national holidays
- Medical, dental, and vision insurance options
- Company-paid life insurance and short/long-term disability coverage
- Voluntary benefits, including critical illness, accident, Legal Shield, and identity theft protection
- 401(k) plan with discretionary match
- Employee referral bonus program
- Access to extensive training resources, including over 90,000 courses through ADP My Learning, Pluralsight, and internal Technical and Leadership Academies
- Employee Assistance Program and StandOut engagement tools
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job's core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, such as interviews or additional assessments, are then handled by their internal hiring team.
Thank you for your interest!