Deliver third-line technical support and project planning for system design. Provide analysis, diagnosis, and resolution of customers' IT issues. Work with Microsoft and Windows-based products.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Infrastructure Solutions Engineer
100% Remote
Interview: ASAP
Start: before the end of 2025
Duration: 1 Year + Extensions
Pay Rate: $59.00 Maximum ~ Non-negotiable
Desired Experience:
- A solid understanding of how applications interact with the Windows Operating System is a essential part of this role
- Enterprise Microsoft products; VMware 5.5, 6.5; Active Directory
- High availability and DR concepts essential
- VMWare SRM; F5 Load balancers
- Linux OS
- Significant experience in providing 3rd level (or higher) support within a corporate environment
- Able to demonstrate key involvement in a technical project
- Working with Microsoft and Windows based products
- Experience of supporting high availability and large server estates
Job Description and Responsibilities:
The Systems Engineer will support highly technical platform and application engineering efforts related to M&A projects. This role will deliver third line technical support and project planning for system design. Providing analysis, diagnosis and resolution of customers IT issues for software and hardware. The role also requires a high level of BAU technical IT support across the client infrastructure, involving escalations from Service Desk and Desk Side Support and assisting with IT related project work.
The individual must be an SME in one of the Datacentre infrastructure disciplines specified. The role will become the M&A Project SME, will be responsible for technical initiatives/projects and innovation including Architectural, Engineering and Problem Mgmt and be capable of working with stakeholders to improve/influence the M&A migration process.
- Providing 3rd line support troubleshooting many diverse technologies including but not limited to Citrix; VMWare; Exchange; HP hardware; Windows Server 2012-2022; Active Directory; DNS; DHCP; SAN storage (EVA, Hitachi, Netapp, …); PVS and App-V;
- Working to strict Change control governance;
- Acting as and constantly developing as a Technical expert within specified technologies;
- Providing in-depth investigations and root cause analysis of incidents and outages, reporting as in accordance with company guidelines;
- Hands-on experience in the architecting and design of infrastructure based services, including high availability, site security and disaster recovery. Includes evaluations, automation, design, delivery and distribution.
- Capable of producing Technical High-Level Designs, Technical Low-Level Designs and Documentation to support a System/Application;
- Act as escalation point for team members in the resolution of complex problems;
- Provide direction and ensure delivery of technical based projects;
- Working within published SLAs and OLAs;
- Act as a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues, queries and requests ensuring excellent customer service working from a call logging based system;
- High level technical representation on P1 issues; including conference calls and manage technical resolution;
- Publishing support documentation to assist IT colleagues in following defined IT processes;
- Ensure regular and clear updates are provided to the M&A Infrastructure Manager and global operational teams;
- Providing technical solutions for BAU and project based requests, producing high level overviews and explanations as required;
- Proactive systems performance, management and maintenance;
- Provide support, administration and implementations across Production and test environments and an understanding of how applications interact with these systems;
- Deployment of new platforms and improvements to existing ones;
- Supporting the IT Operations and Engineering teams in delivering all aspects of support;
- Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and client’s shared values, in particular, putting clients at the heart of our business.