AI Summary
Deliver exceptional customer service, solve complex technical issues, and provide alternative solutions to retain and delight customers. Engage with customers through various channels and conduct follow-ups to ensure satisfaction. Collaborate with a diverse, multinational team in a fully remote environment.
Key Highlights
Provide stellar support and solutions to customers
Diagnose and resolve technical issues
Conduct follow-ups and manage callbacks
Collaborate with a diverse, multinational team
Technical Skills Required
Benefits & Perks
Fully remote work
Dynamic and supportive environment
Opportunity to grow and learn
Autonomy paired with collaboration and innovation
Job Description
About CloudWalk:
We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.
The Role :
You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.
What You'll Be Doing:
- Engage with customers through chats, emails, and calls, offering stellar support and solutions.
- Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.
- Provide alternative solutions, aiming to retain and delight our customers and clients.
- Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.
- Exceptional communication skills, adept in various interactions.
- A keen desire to create outstanding customer experiences.
- Analytical prowess and logical problem-solving skills.
- A sense of ownership, treating each situation with responsibility and dedication.
- Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.
- Fluency in Portuguese.
- Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.
- Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.
- Basic knowledge of SQL.
- Familiarity with programming languages, particularly Ruby || Python
- Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.
- A chance to grow and learn in a supportive, dynamic environment.
- A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.
By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.